Retail Supervisor

Retail Supervisor

The Retail Supervisor is responsible for assisting with supervision and assisting with the store and donation center operations. Motivates the team to ensure that customer satisfaction and production standards are being met to achieve established revenue goals. Drives a positive customer experience by supporting merchandising efforts and coaching engaging customer interactions.

Understand and abides by policies, procedures, and programs. Typically works on projects and tasks that span 1 day – 3 months.

Principal duties include maximizing the value of all donated goods and maintaining production and store environment standards. Coordinate the proper rotation of goods in the store to ensure a continuous flow of new merchandise. Support the training and coaching of all employees to reach their potential as highly productive and collaborative members of the team. Oversee that there is adequate coverage at POS and in donations. Assist with hiring process of associates; complete phone screens and training as needed. Function as a service experience leader (SEL); operate register, assign tills, maintain efficient customer flow, sales staff productivity and proper cash controls. Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices. Work with Store Management to conduct apprehensions following established loss prevention policies and procedures. Accurately complete data entry of required reports on time. Share with leadership insight or concerns found in report data or other documentation. Consistently communicate and implement policies and procedures, reporting concerns to leadership. Plan and organize work assignments to increase customer service and protect assets. Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. Follow through on learning, skill building, and practice necessary to adapt to change. Uses technical skills and knowledge to manage day-to-day tasks. Practical, working knowledge of tasks, responsibilities, policies and procedures. Able to learn and apply new concepts. Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedule and interest permit. Responsible for completing other duties/responsibilities as assigned.

Requirements include two years of college education or experience equivalency. Ability to complete and retain forklift certification. Work varied schedule and flexible hours; a minimum of two closing shifts per week and every other weekend as scheduled. Additional nights and weekend shifts may be required to meet business needs. Must have working phone that allows for communication accessibility.

Core cultural competencies include customer focus, values differences, communicates effectively, situational adaptability, drives results, and ensures accountability.

Physical/sensory demands include regularly lifting and/or moving up to 10 pounds, frequently lifting and/or moving up to 20 pounds, occasionally lifting and/or moving up to 50 pounds. Moves about to accomplish tasks. Lift: Raises objects from lower to higher position or moves objects horizontally. Stoop, kneel crouch or crawl: Positions self to retrieve objects. Reach: Extending upwards or downwards to retrieve objects. Worker is subject to weather conditions (hot, humid, dry, cold etc.). Worker is subject to human blood, body fluids or tissue. Worker is subject to hazards: proximity to dangerous machinery, moving vehicles, electrical currents, chemicals, or high places. Required to stand for long periods of time, Required to hear and respond to warning devices on equipment, vision Required for while using computer keyboard and work with written and electronic information and to assess store and donation center operations, travel required.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

Equal Opportunity Employer

(SEW) (GWINT)

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.