Care Coach - Transition Coordinator LPN

Become a part of our caring community The Telephonic Care Coach 1, in a telephonic environment, evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitating interaction with resources appropriate for the care and wellbeing of members. The Telephonic Care Coach 1 work assignments are often straightforward and of moderate complexity. The Telephonic Care Coach 1 employs a variety of strategies, approaches and techniques to support a member's optimal wellness state by coordinating services and resources. Identify and resolve barriers that hinder effective care. Ensure patient is progressing toward desired outcomes by continuously monitoring patient care through assessment, data, conversations with member, and active care planning. Understand own work area professional concepts, standards, regulations, strategies, and operating standards. Makes decisions regarding own work approach and priorities, and follows direction. Work is managed and often guided by precedent and/or documented procedures, regulations, and professional standards with some interpretation. Use your skills to make an impact Required Qualifications Must reside in the state of Oklahoma Unrestricted Oklahoma Licensed Practical Nurse license 1 or more years of related experience Knowledge of Microsoft Office Word and Excel Exceptional verbal and written communication and interpersonal skills Ability to use a variety of electronic information applications and software programs Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications Prior experience with Medicare and Medicaid recipients Previous experience with electronic case note documentation and experience with documenting in multiple computer applications and systems Experience with health promotion, coaching, and wellness Knowledge of community health and social service agencies and additional community resources Work Environment To ensure Home or Hybrid employees' ability to work effectively, the self-provided internet service must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable, or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi‑weekly payment for their internet expense. Humana will provide Home or Hybrid employees with telephone equipment appropriate to meet the business requirements for their position or job. Work from a dedicated space lacking ongoing interruptions to protect member PHI and HIPAA information. Benefits Health benefits effective day 1 Paid time off, holidays, volunteer time, and jury duty pay Recognition pay 401(k) retirement savings plan with employer match Tuition assistance Scholarships for eligible dependents Parental and caregiver leave Employee charity matching program Network Resource Groups (NRGs) Career development opportunities Travel While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range Starting base pay for full‑time (40 hours per week) employment ranges from $53,700 to $72,600 per year. Pay may vary based on geographic location and individual qualifications. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana also takes affirmative action, in compliance with Section503 of the Rehabilitation Act and VEVRAA, to employ and advance in employment individuals with disability or protected veteran status, and bases all employment decisions only on valid job requirements. This policy applies to all employment actions, including recruitment, hiring, promotion, transfer, and compensation. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, or religion. Free language interpreter services are provided. See Humana’s accessibility resources at #J-18808-Ljbffr