Patient Care Coordinator

Patient Care RepresentativeWe're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.This is a remote role candidates can live anywhere in the United States.Coram/CVS Heath is looking for dependable, customer service oriented individuals to join our Enteral Nutrition Center team! As a Patient Care Rep, you will support the Enteral Nutrition department by processing monthly patient refill requests and ensuring documentation is accurate before shipping orders.Directly impact a patient's life by processing new patient orders and updating electronic medical records, working with the patient admissions department to help bring a patient on services with the company.As a Patient Care Rep you will:Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status.Process prescription changesTriaging calls to various departments.Verifying patient demographics and insurance information to ensure accurate shipment.This is a full-time benefited position and it NOT through an agency. Typical hours for this role are Monday- Friday.Hours available are:8:00am-4:30pm CSTChallenge your healthcare training or current customer services skills to make a difference in a patient's life by explaining by initiating the referral process and answering questions from patients and caregivers on their admissions status.Coram CVS/specialty infusion services is a Fortune 5 company and national leader in the home infusion and enteral fields. This is uniquely rewarding opportunity putting your skills and experiences to work supporting an innovative specialty pharmacy operation.Required Qualifications:Minimum one year experience working in a customer service environment.Experience with data entry.Experience working in Microsoft Office, specifically Excel, Outlook and Word.Minimum one year of experience in a customer service environment within the healthcare industry.Working knowledge of Medicare insurance and/or Medicaid benefit programs, policies, and terminology.Minimum one year of experience using Microsoft Office applications, including Excel, Outlook, and Word.Preferred Qualifications:Home infusion or durable medical equipment (DME) experience.Call center experience.Experience working in a healthcare environment.Education:High School diploma or GEDAnticipated Weekly Hours: 40Time Type: Full timePay Range: $17.00 - $25.65This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.We anticipate the application window for this opening will close on: 09/27/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.