Mgr Practice (BMG)

Reports to a Director or Executive Director. Is responsible for planning, organizing and managing the business operations and activities of the assigned medical group(s). Ensures patient-centered and efficient operations of the practice including nursing care, lab, radiology and the reception area and maintains good public relations. Also responsible for registration and billing functions, computer scheduling and associated training of staff. Handles day-to-day operational issues for the physicians.
MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

• Establishing and implementing goals, objectives, policies, procedures and systems to achieve efficient clinic operation and maximum service to ensure quality patient care to patients of the facility; analyzing and recommending changes in systems, procedures, and policies to improve work flow and efficiencies.
• Developing, revising, and promoting, as needed, objectives of the practice which are in line with overall objectives of BMG annual goals.
• Providing BMG Administration financial and statistical information necessary to make informed decisions regarding the operation of the practice.
• Participating in the development and implementation of plans and budgets; monitoring and controlling facility expenditures within budget. Monitoring fees and reimbursement for services and assisting in revising and implementing changes. Overseeing appropriate compliance of insurance and billing procedures, including correct CPT & ICD-9 & 10 coding, coordination of managed care compliance, collection of appropriate fees and past due accounts, and verification of appropriate demographic and billing information.
• Ensuring compliance with regulatory agencies governing healthcare delivery.
• Working closely with physicians to ensure that operations and Medical Group are managed appropriately.
• Reviewing patient satisfaction surveys with physicians and staff.
• Participating in management team meetings, CQI team projects, and other meetings as directed by Director.

• Coordinating activities of all staff and delegating responsibilities to appropriate personnel.
• Ensuring adherence to BMG policies and procedures by personnel under Practice Manager's supervision.
• Maintaining overall responsibility for scheduling to provide adequate coverage for nursing, radiology, lab, environmental services, patient accounts and billing, and reception and transcription staff under manager's supervision.
• Encouraging and following proper channels of communication to report problems or suggested changes and implementing as necessary.
• Maintaining a safe, clean, comfortable and quiet environment for patients and personnel; monitoring physical property and overseeing maintenance as necessary.
• Ensuring that adequate supplies and equipment necessary for patient care are provided; overseeing purchasing and payables of all equipment and supplies.
• Conducting regular unit meetings to keep personnel informed of directives, policies, and procedures.
• Providing for patient instruction as prescribed by physician, physician assistant, or nurse practitioner regarding patient education and other community resources.
• Coordinating the educational programs of students from nursing, medical assistant and other programs that may relate to the practice.
• Managing building systems by coordinating vendor activities for installation, maintenance, and repairs, including but not limited to, HVAC, telephone, security, cleaning, landscaping, trash, softwater, electrical, etc.
• Establishing and maintaining a system of patient medical record, transcription of medical records, patient scheduling and telephone communication in the practice.
• Being responsible for the selection and termination of employees under supervision of the Director. Evaluating the performance of staff being supervised and preparing and administering disciplinary actions, as needed.
• Assisting in the development of the staff being supervised by orientation, unit inservice programs, personal instruction, etc.
• Effectively communicating benefit programs, personnel policies and practices, and ensuring consistent application of established wage/salary practices.

• Encouraging integration of the clinic with the community through effective communication and public relation programs.
• Monitoring community needs regarding health care and reporting to Director as appropriate.
• Coordinating efforts in areas of physician recruitment and new physician orientation.
• Completing other job-related assignments and special projects as directed.

• Drives Results - Consistently achieving results, even under tough circumstances.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

• The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma. A Bachelor's degree in business or a healthcare field with subsequent licensure preferred. Requires a minimum of three years of supervisory/management experience, and three-five years of experience in a physician practice(healthcare) required.

• Demonstrates expert clinical knowledge of procedures, observations, treatments, and techniques and health care administration practices utilized at the clinic.
• Requires knowledge of government and reimbursement regulation requirements and organization policies, procedures and systems, including knowledge of computer systems and applications.
• Demonstrates well developed managerial skills necessary to plan, organize, and manage business operations and activities of the clinic.
• Demonstrates well developed leadership and interpersonal skills and ability to communicate well with a variety of patients, family members, visitors, clinic staff, physicians, public, and external agencies in a professional manner.
• Requires certification in Basic Life Support.

• Works in a clinic environment.

• Requires the physical ability and stamina (i.e., ability to push wheelchairs and carts, to lift or pull patients or supplies, to provide CPR, etc.) to perform the essential functions of the position.