ServiceNow Developer/Administrator

ServiceNow Developer/Administrator

Location: Cincinnati, Ohio (Partial Remote)

Employment Type: Contract

Pay rate : $60-70/hr


Role Overview

This role involves working in a fast-paced Agile environment to support, administer, and develop on the ServiceNow Platform. The position requires working with cross-functional teams to provide solutions across different applications, performing production support, and ensuring the integrity and availability of multiple FedRamp ServiceNow instances. The candidate will be responsible for daily administration, issue resolution, and troubleshooting for all reported problems.

Key Responsibilities

• Configure and develop on the ServiceNow platform, including routine changes and adjustments.
• Provision, install, configure, operate, and maintain the ServiceNow platform.
• Perform daily, weekly, and monthly system monitoring to verify the integrity and availability of ServiceNow applications.
• Collaborate with platform and delivery teams to perform ServiceNow upgrades and patching.
• Assist with report configuration, dashboards, and maintenance.
• Collaborate with teammates to perform code reviews and discuss new developments.
• Support the administration for production and non-production instances.
• Collaborate with production support and operations teams to monitor support cases.
• Document administrative processes and issue resolutions.
• Work with business stakeholders to develop clear requirements and participate in daily scrum meetings.

Required Qualifications

Eligibility: U.S. Citizenship is required for this position.

Experience: 3+ years of experience with ServiceNow Platform Administration. 3+ years of experience with applications including Incident, Problem, Change Management, Knowledge, Service Catalog, and ITOM/CMDB.

Technical Skills: Strong experience in system administration and JavaScript. Ability to troubleshoot complex technical issues and diagnose performance-related issues. Experience with Agile methodologies is required.

Certifications: A current ServiceNow System Administrator (CSA) certification is required. Candidates must have an active ServiceNow certification verifiable through the partner portal.

Preferred Qualifications

• Current ServiceNow Certified Implementation Specialist (CIS) for SPM and/or APM.
• ServiceNow Certified Application Developer.
• ITIL v3 or ITIL v4 certification.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex uses a virtual recruiter as part of the application process. Click here for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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