Security Operations Manager

Security & Safety Manager

The Security & Safety Manager maintains and provides security operations for the safety of all employees, guests, production, crew, and performers at all TPAC managed venues daily, and during TPAC events. The manager works closely with the Director of Security & Safety to support event operations, and all TPAC departments with staffing, guidance, and on-site surveillance to monitor security and safety concerns. Through proactive best practices, communication, visible and invisible technology, the manager works to ensure the safety of all who visit TPAC today, and in the future.

Contributes to a team-based culture focused on respect, communication, inclusivity, and collaboration.

Provides leadership of security operation for the security and safety supervisors, staff and their day-to-day functions. This includes daily venue security and safety as well as event security for Andrew Jackson Hall, James K. Polk Theater, Andrew Johnson Theater, and War Memorial Auditorium.

Responsible for emergency preparedness and response. Will respond to incidents of medical emergencies, fire alarm activations, and any other security-related incidents.

Supports the Director with staff training, administrative needs, daily shift and event scheduling, and billing for TPAC's internal security team and contractors.

Investigates venue security and safety incidents with guests, TPAC departments, contractors and management as needed and concise documentation.

Serves as the Manager on Duty for assigned events and is familiar with TPAC event structure including emergency procedures and standards to ensure a safe and enjoyable experience for all in attendance.

3-5 years of security and crowd management experience, including managerial experience. Comfortable working with individual situations. Ability to work a flexible schedule including nights, weekends, and some holidays. TN unarmed security license.

Previous theater or similar venue, event, and peer security experience. Familiar with shift coverage, scheduling and "on the job" training, knowledge of CCTV and Access Control programs. CPR/First Aid certified.

Momentus Elite, Tessitura, Concur, Corrigo, DNA Fusion, Milestone, and ADP Workforce Now.

Working in an office/venue/theater environment and virtually as needed. Ascending/descending stairs, standing/being stationary for long periods of time. Working in the dark. Working with flashlights and in a loud environment.

Lifting, moves, transports 50 lbs. Pushing, pulling, bending/stooping. Ability to work outside in all weather conditions including seasonably hot or cold temperatures.

TPAC is an Equal Employment Opportunity employer. All aspects of the employment process will be merit-based and applied without discrimination on the basis of race, color, religion, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship or other protected characteristics.