Catering Event Producer

About Us Founded in San Francisco in 2010, Off the Grid is a leading mobile food innovator that transforms underutilized and temporary spaces into community gathering places. Through public markets, corporate dining services and catering options we bring communities together around food while increasing economic opportunity for entrepreneurs. We have reinvigorated the Bay Area street food scene with 60 public events that feed more than 100,000 people weekly and offer a suite of B2B products and services, including Off the Grid Catering. Position Summary Off the Grid’s Catering Event Producer is a full‑time role focused on the client and guest experience in the planning and on‑site execution of our events throughout the Bay Area. The individual will be a key stakeholder in nurturing and growing the client relationship, having a high impact on retention and repeat events. The Event Producer works closely with Off the Grid’s Account Executives to ensure a smooth transition throughout the client’s journey from initial contact to event completion, and reports directly to the Head of Operations. How This Role Relates to Success Deliver on our value promise, exceeding client expectations through impeccable event production and hospitality, driving customer retention and profitability. Collaborate with sales, operations, creative, and production teams to manage sold projects from inception through on‑site execution and post‑project wrap‑up. Partner with clients to transform spaces and empower creators and vendors, creating unique experiences for guests while coordinating with inter‑departmental teams. Maintain relationships with new and existing creators for catering events and continually refine the catering production event process. Key Responsibilities Event Production Oversee the design and execution of full production plans for onsite and offsite services, including budgets, experience design, catering, rentals, schedules, timelines, and floor plans. Collaborate with sales, operations, creative, and production teams to project‑manage sold events from inception through execution and post‑project wrap‑up. Develop layout for small and large‑scale events with a focus on aesthetic, flow, and functionality. Ensure flawless execution, quality of service, and timely delivery of all necessary components, properties, and materials on site. Work with Creators and Vendors, in‑house and third‑party, to deliver services efficiently and respectfully. Build relationships with existing talent, partners, and stakeholders, maintaining the brand’s reputation for excellent service and client satisfaction while focusing on sales opportunities. Support clients with planning, execution, and post‑event reporting in collaboration with the Accounting team. Negotiate contracts with third‑party vendors and team contractors. Create and maintain a project plan, timeline, and budget for each event; increase revenue by managing vendor contracts to stay within budget. Manage resources, staffing, signage, menu development, décor, permitting, food & beverage, and graphics for event scope. Track project schedules, agendas, and event flows as needed. Client Experience Develop and manage customer expectations with clear communication, hospitality, and professionalism. Maintain relationships with high‑value contacts to create repeat business. Proactively address and elevate customer complaints and concerns, conducting recovery meetings on a case‑by‑case basis. Job Requirements / Qualifications Years of Related Professional Experience 3‑4 years of full‑time event planning and/or food and beverage experience. Educational/Position Requirements Bachelor’s Degree in Hospitality or relevant experience. Valid CA Driver’s License with a clean driving record. Management Experience At least 2 years of successful experience supervising support or service staff. Technical Skills Google Suite (Gmail, Drive, Docs, GCal, Sheets, Slides), Microsoft Suite, Slack, Social Tables, and Salesforce. Project Management tools: Asana. Presentation tools: Slides, Keynote, Adobe Suite. Travel Required 30‑40% occasional travel may be required for events. Other Vendor/third‑party management experience preferred. Understanding of technical tools necessary for implementing and tracking processes. Ability to anticipate client needs onsite. Strong communication skills and problem‑solving commitment. Team building and collaborative spirit. Schedule Requirements This full‑time position may require occasional nights and weekends. Work Environment Event work occurs both indoors and outdoors, subject to environmental conditions. Physical Demands Regularly required to talk, hear, sit, stand, walk, and use hands. Occasional lifting of up to 20 pounds and heavy lifting up to 50 pounds may be necessary. Diversity Statement Off the Grid is committed to creating an inclusive environment that welcomes and values differences. We are an equal‑opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. #J-18808-Ljbffr Off the Grid