Customer Support Specialist II

Customer Support Specialist II

Are you ready to start helping customers in an exciting, growing company?

Assist with the duties of the Customer Service Department in order to ensure a smooth workflow and ensure customer satisfaction.

Essential Duties & Responsibilities

• Take direction from the Customer Service Supervisor and generally be able to operate with little to no direction after training.
• Communicate with customers regarding shipping dates, confirmations of all customer orders and follow-up.
• Process customer orders with attention to detail to ensure that all requirements are met.
• Answer customer phone calls with a friendly tone, answering customer questions and providing necessary information.
• Provide list pricing quotations to small customers.
• Assist in fielding inventory inquiries from Medix sites worldwide, Medix sales, and customers.
• Produce product fill sheets, including general calculations/conversions and producing finished product labels.
• Package orders meeting proper temperature requirements and includes all necessary documentation for international and domestic shipping.
• Compare certificates of analysis to specifications to verify all criteria are met.
• Receive and place material in proper temperature-controlled areas.
• Ensures management is informed of deadlines and problems.
• Generate documentation for international shipments as needed, including SLI, commercial invoices and any other export documentation.
• Help with general tasks with the department, including lotting in materials and delivering them to the correct location.
• Assist in managing day to day logistics functions in the absence of management
• Understands and follows necessary standards and guidelines (ISO, FDA, DOT, etc.).
• Assisting Logistics with additional functions as required.

Other Duties

• Communicates on behalf of management with parties as needed to help facilitate day-to-day business matters
• Completes documentation on human biological donor program when needed.
• Other duties may be assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This individual must be able to:

• Be detail-oriented and organized
• Multitask
• Logically look at an issue and analyze, interpret, and take relevant and accurate action toward a solution

Education/Experience

• Certificate or Associate's Degree (AS/AA) from a college or university; and up to 5 years' related experience and/or training; or equivalent combination of education and experience