Member Support Representative

Job Description

Job Description

Member Support Representatives Needed,

Limited Openings Remaining! *Opportunity for future Hybrid and Remote Work*

Ready for a role where you can make a difference, connect with people, and build valuable career experience? If you enjoy helping others, solving problems, and being part of a supportive team, this could be the opportunity you've been looking for.

We're excited to partner with one of the Capital Region's most respected organizations as they continue expanding their Member Support team. These opportunities have generated a lot of interest, and with only a limited number of openings remaining, we're encouraging interested candidates to apply soon. If you're looking for a rewarding role with long-term potential, excellent training, and a team-oriented environment, we'd love to speak with you. Whether your background is in customer service, retail, hospitality, banking, administrative support, call center environments, or another people-focused role, your experience could be a great fit!

What You'll Be Doing: • Assisting members in person, over the phone, and via online communication • Answering questions and resolving service-related issues • Processing transactions and maintaining accurate records • Identifying member needs and recommending solutions • Building strong customer relationships • Working as part of a collaborative, customer-focused team

We're Looking For People Who: • Enjoy helping others and creating a positive experience • Build relationships easily and communicate effectively • Thrive in a fast-paced environment • Demonstrate professionalism, reliability, and a willingness to learn • Bring flexibility and dependability to the team • Want an opportunity to grow with a respected organization

What You'll Need: • Customer service experience or other people-focused experience • Strong communication and problem-solving skills • Comfort learning new systems and technology • Ability to multitask while maintaining accuracy and professionalism • Availability to work a flexible schedule within operating hours of M-F, 7:00 AM to 7:00 PM, including Saturday shifts from 8:00 AM to 2:00 PM. *Schedules provided two weeks in advance.

Why This Opportunity Stands Out: • Temp-to-hire with long-term potential within a highly recognized organization • Strong training and career development opportunities • Supportive culture and team environment, with longstanding commitment to the communities it serves • Opportunity for hybrid or remote work after 6+ months

Transportation-Friendly:

Locations are accessible via the CDTA bus line.

Interested? We'd love to tell you more!

Call Ashley Veltri & Mary Christman at View phone number on click.appcast.io

We look forward to speaking with you! • Experience with account resolution and researching account-related issues in an operations or financial setting. • Working knowledge of accounts payable processes, including invoice entry and payment support activities. • Ability to complete account adjustments and reconcile account balances with strong attention to detail. • Familiarity with banking transactions, account transactions, and standard operational controls. • Strong customer support skills with the ability to communicate clearly and handle inquiries effectively. • Proven accuracy in high-volume data entry and transaction processing environments. • Comfortable managing multiple priorities while meeting deadlines in a structured, fast-paced workplace.