Patient Navigator Complex Care Coordinator

The Opportunity:
Hybrid onsite at Chelsea Health Center, MGB up to 4x weekly.
The Patient Navigator is vital to the team and responsible for working closely with patients, families, and healthcare providers to ensure a seamless and patient-centered care experience by assisting with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes.
What You'll Do:
-Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process.
-Serve as a liaison between patients, healthcare providers, and other relevant stakeholders.
-Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans.
-Assist patients in understanding and adhering to their care plans.
-Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services.
-Educate patients and their families about their medical conditions, treatment options, and self-care strategies.
-Ensure that patients are informed and empowered to actively participate in their healthcare decisions.
-Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals.

Qualifications:

• Bachelor's Degree in related field of study required; relevant experience can be considered in lieu of degree.

• 1+ years of patient facing, medical office or other related experience strongly preferred.

• Bilingual Spanish speaking strongly preferred.

Additional Skills for Success:

• Strong knowledge of healthcare resources, community services, and patient advocacy.

• Excellent communication and interpersonal skills.

• Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences.

• Exceptional organizational and time management skills.

• Familiarity with electronic health records and case management software.

Schedule and Work Model

• Full-time, Monday through Friday, approximately 8am-4:30pm.

• Hybrid work model: Flexibility to work on-site at Chelsea Health Center up to 4 days per week.

• Remote workdays require stable, secure, quiet, compliant workspace with MGB issued equipment.

Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.