Non-CDL Medical Equipment Driver/ Customer Service Tech Menominee, MI | $18.31-$20/HR

Job Description

Job Description

Road Warrior Staffing is hiring a Non-CDL Medical Equipment Driver / Customer Service Technician in Menominee, MI for a full-time position providing medical equipment delivery and customer service to patients throughout the surrounding area.

This is a customer-focused field position that combines medical equipment delivery, setup, patient education, equipment maintenance, and customer service. The majority of the role is spent in the field delivering and servicing medical equipment at patients' homes, with additional responsibilities supporting patients and referral sources by phone and in the office.

The ideal candidate will have a background in customer service, delivery, or medical equipment, with experience from industries such as package delivery or home delivery services being highly transferable.

The service area covers Menominee and surrounding communities within approximately 60 miles, making reliable local driving and excellent customer service essential.

Schedule
Monday–Friday
8:00 AM–5:00 PM
On-call every other week
Local and regional travel throughout the Menominee service area
Pay
$18.31–$20.00 per hour
Pay based on related experience
Bonus opportunity available

Duties

Deliver, set up, and maintain medical equipment, oxygen, and supplies at patients' homes
Safely operate a company or personal vehicle while making scheduled deliveries
Educate patients and caregivers on the safe use and maintenance of medical equipment
Provide professional and courteous customer service to patients and referral sources
Provide customer service by phone and in person
Complete delivery forms, invoices, work orders, manifests, route sheets, logs, and patient care documentation
Prepare tickets and paperwork for daily delivery routes
Work with location personnel to coordinate deliveries
Perform recurring deliveries and equipment setups
Maintain assigned company vehicle in a clean and safe working condition
Observe additional patient needs and communicate them to the appropriate team members
Report equipment hazards and product incidents as required
Develop and maintain knowledge of current medical equipment, products, and services
Follow company policies and procedures regarding personal protective equipment and safety
Maintain patient confidentiality and handle sensitive information appropriately
Assist with intake activities, including answering phones, receiving faxes, collecting patient and referral information, and processing paperwork
Assist with insurance verification and required documentation
Provide service to walk-in patients as needed
Maintain referral logs and other required records
Prepare documentation for Sales Representatives and Billing
Maintain office supplies and support general office operations
Perform other duties as assigned

Qualifications

Minimum Requirements
High school diploma or GED equivalent
Valid driver's license in the state of residence
Clean and acceptable driving record
Ability to safely operate a vehicle for the majority of the workday
Ability to meet applicable company and insurance requirements
Ability to work Monday–Friday, 8:00 AM–5:00 PM
Ability to participate in an on-call rotation every other week
Reliable attendance and punctuality
Strong customer service and communication skills
Ability to work independently and as part of a team
Ability to manage multiple tasks while maintaining attention to detail
Ability to maintain confidentiality when handling patient information
Preferred Experience
Medical equipment or healthcare experience
Customer service experience
Delivery or route-driving experience
Experience with medical terminology
One year of related work experience
Experience with home medical equipment, respiratory equipment, or oxygen services
Experience with package delivery or other customer-facing delivery services
Skills & Competencies
Strong verbal and written communication skills
Professional and courteous interaction with patients and referral sources
Strong organizational and time-management skills
Ability to accurately perform basic mathematical calculations
Strong attention to detail
Self-motivated and dependable
Ability to troubleshoot and solve problems
Ability to interpret verbal, written, visual, and non-verbal communication
Ability to work effectively both independently and as part of a team
Technical & Equipment Skills
Basic computer and internet skills
Ability to use email and common Microsoft applications such as Outlook, Word, and Excel
Ability to use office equipment including phones, printers, copiers, fax machines, computers, and tablets
Mechanically inclined with the ability to troubleshoot basic equipment issues
Ability to safely load, unload, secure, and transport medical equipment
Ability to learn and properly operate applicable home medical equipment and supplies
Physical Requirements
Ability to lift and carry patient medical equipment weighing up to 65 pounds
Ability to sit, stand, walk, talk, and listen throughout the workday
Ability to drive a company or personal vehicle for the majority of the workday
Ability to safely load and unload equipment and supplies
Ability to read small print on paperwork, computers, and tablets
Ability to work around patients and medical equipment
May encounter potential exposure to contagious pathogens
Ability to comply with applicable respiratory protection and N95 mask fit-testing requirements

Benefits

$18.31–$20.00/HR, depending on related experience
Bonus opportunity
Full-time W-2 employment
Monday–Friday, 8:00 AM–5:00 PM schedule
Local and regional delivery territory
Consistent medical equipment delivery work
Customer service-focused position
On-call rotation every other week
Mileage reimbursement for eligible business use of a personal vehicle
Opportunity to gain experience in the medical equipment and healthcare industry
Training on applicable medical equipment and procedures
Employment Requirements

Employment is contingent upon successfully completing applicable pre-employment requirements, which may include:

Background check
Drug screen, when applicable
Healthcare facility credentialing, when applicable
Valid driver's license and acceptable driving record

Background check results will not automatically disqualify an applicant. The company may conduct an individualized assessment considering the duties of the position, the nature and timing of any offense, evidence of rehabilitation, and applicable laws.

PandoLogic. Keywords: Medical Equipment Preparer, Location: Menominee, MI - 49858 , PL: 604267351