IT Support Specialist Intern

Team Gilbert is hiring 2 IT Support Specialist Interns Team Gilbert has an exciting opportunity for two (2) Information Technology (IT) Support Specialist Interns who are innovative and driven to partner with business partners about front-line support and resolution of hardware and software-related issues. This position is responsible for service, installation, and maintenance of various computers, laptops, peripherals, and other related equipment throughout the Town by means of troubleshooting, prevention, and repair. Desired Qualifications Excellent customer service and communication skills to delight the customer Ability to work collaboratively in a team environment that is customer-facing Strong problem-solving skills and a solutions-oriented attitude a must Associate’s degree in technology or a closely related field 1+ year of recent service desk experience with a variety of operating systems, software, hardware, applications and problem-solving for 1200+ users, computer repair experience, troubleshooting and staging of PC hardware and related equipment experience, and customer service A+ Certification is desired but not required Network+ Certification is desired but not required Familiar with Microsoft Windows and Microsoft Office products (M365) and other relevant technologies Familiar with Apple OS/IOS (MacBook Pro, iPhone, iPad) Skill in Active Directory network environments Knowledge of InTune Knowledge of MDM (Jamf, Maas360) Skilled in research methods and techniques for solving complex repair problems Adept at installing, imaging, diagnosing, and/or resolving problems with personal computer hardware, related peripheral devices, software, and/or network services, and installing local and network-connected printers Ability to troubleshoot and provide client support of network security, software, operating system, and/or system performance issues Please note that the intern selected for this position must be enrolled in an accredited college institution as an undergraduate student. Internship Details This position is an At‑Will position and is FLSA Non‑Exempt. This is a part‑time position, working up to 20 hours per week, with a work schedule during the hours of Monday – Thursday, 7 am – 6 pm. This is a semester‑long internship for Fall 2026, with the potential to extend through the Spring 2027 semester, depending on interest and availability. The anticipated start date for this internship is August 17th, 2026. Candidate Profile The ideal candidate for this position will be passionate about desktop solutions and service. We are looking for outcome‑oriented individuals who search for the right solution for any computer‑related issue that may arise, ensuring an outstanding customer experience for our employees. The IT Support Specialist Intern position requires someone who is adept at finding common‑sense, well‑re‑asoned approaches to difficult problems. The ideal candidate is someone who can explain these problems and their resolutions in plain terms to those customers who may not understand technical language. Strong written and verbal communications are required as well as emotional intelligence and interpersonal savvy. The Desktop Support position should quickly establish themselves as valued consultants and business partners to our customers. EEO Statement Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at View phone number on click.appcast.io. Requests should be made as early as possible to allow time to arrange the accommodation. Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr Town of Gilbert