Guest Service Agent

Job Title

Key Responsibilities

• Greet guests with warmth and professionalism, ensuring smooth check-in and check-out experiences.
• Serve as a central resource for guest requests, offering local insights, dining recommendations, and personalized service.
• Resolve guest concerns with empathy, urgency, and transparency, escalating issues when necessary.
• Handle room assignments, payments, and reservations accurately and efficiently.
• Collaborate with housekeeping, maintenance, and leadership to ensure guest expectations are met and exceeded.
• Keep lobby and front desk areas clean, welcoming, and fully stocked with relevant materials.
• Partner with all departments to create seamless guest experience.
• Promote wellness—for yourself, our team, and our guests—through thoughtful service and work habits.
• Foster an inclusive environment that honors our diverse guests and team members.
• Handle guest interactions, billing, and concerns with honesty and clarity.
• Put guest needs first, anticipating and exceeding expectations with every stay.
• Seek feedback, pursue learning opportunities, and contribute ideas to improve our service.

Qualifications

• Prior experience in customer service or hospitality preferred.
• Strong communication, computer, and multitasking skills.
• A passion for delivering exceptional service and a positive attitude.

Ability to work a flexible schedule including weekends, evenings, and holidays.

Skills

• Customer Service: Expert
• Cash Handling: Expert
• English as primary language: Expert
• Basic Math: Expert
• On-Q software: Expert

Education

• Preferred: Associates or better in Hospitality and Resort Management.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.