Customer Service Representative

Job Description

Job Description

Customer Service Representative | Carlsbad, CA Growing insurance organization is adding a Customer Service Representative to support a busy, fast-paced client base within the trades and construction space. This role is best suited for someone who is comfortable on the phone, stays sharp with follow-up, and can confidently navigate direct conversations while maintaining professionalism. Compensation & Schedule

• Pay: $22/hour
• Schedule: Monday-Friday, 8:00 AM - 5:00 PM
• Fully on-site in Carlsbad

What You'll Be Doing

• Handle a high volume of inbound and outbound calls with contractors and service-based clients
• Respond to inquiries related to accounts, coverage, and general support needs
• Follow up consistently via email to confirm details and next steps
• Maintain accurate documentation using Microsoft Office
• Partner with internal team members to resolve issues quickly and efficiently

What They're Looking For

• Strong phone experience, ideally in a call center or high-volume customer service environment
• Comfortable communicating with a direct, sometimes tough client base
• Consistent and detail-oriented with email follow-up
• Proficient in Microsoft Office
• Team-oriented and willing to support others as needed

Work Environment

• Tight-knit team that values communication and collaboration
• Fast-paced with a straightforward, no-frills communication style
• Supportive group where everyone jumps in to help

Why This Role

• Stable, growing industry
• Opportunity to step into a high-impact role quickly
• Clear expectations and strong team support

If you're confident on the phone and looking for a steady role where you can stay busy and make an impact, this is worth a conversation.

Pay Details: $22.00 per hour

Search managed by: Nicolette Suskauer

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.