Operations Technician

Operations TechnicianSportway makes every level of sport available to everyone through live and on-demand streaming. Our AI-automated cameras broadcast thousands of games every year to a fast-growing audience, right where sports and technology meet. Behind every stream is hardware that has to perform, game after game. If you have built your own PC and know exactly why you picked every component in it, you already think the way this role requires: hands-on, curious and detail-oriented. Here, you will apply that mindset at scale, across hundreds of cameras and servers, with live sports on the line every evening and weekend. As Operations Technician, you will be the technical backbone of our US operations. You will operate, monitor and troubleshoot our standardized camera, server and streaming setup, get new installations live and fine-tuned, and keep games streaming when something goes wrong. Our solution is built on a defined set of products, and we value people who test new ideas and propose improvements and alternatives, which can lead to ownership of evaluating new solutions. We are scaling in the US, rolling out our setup to new venues through our partner network. You will help keep that rollout running smoothly, from hardware arriving on site to go-live. Experience with hardware sourcing and vendor management is a plus, and as our volumes grow there is an opportunity to take on a larger role in that area. This is a highly autonomous, hands-on role. You will diagnose problems and drive them to resolution independently, often remotely and without close day-to-day oversight. At the same time, you will work in close alignment with our headquarters in Stockholm, Sweden, and our technical teams in Europe and Asia, following shared technical standards and processes and keeping HQ informed with clear, timely reporting. Over time we will be hiring Operations Technicians in several US locations, such as Miami (FL), Austin (TX) and Atlanta (GA) but to start with this is a remote position which will involve both domestic and international travel. The role reports to our General Manager for North America, with a close functional link to the Tech Team at HQ.Key ResponsibilitiesPlatform Operations & Monitoring: Operate, monitor and troubleshoot our technical platforms, including AI cameras, servers, encoders, connectivity and the streaming and production workflow. Track system health, uptime and stream quality, and report on technical performance in line with HQ standards.Installation Commissioning: Support the installation team in getting new sites up and running, including network setup, camera configuration, testing and go-live sign-off.AI Camera Tuning: Calibrate and fine-tune AI camera tracking and production quality for each venue and sport, and evaluate AI performance for new sports.Technical Support (2nd/3rd line): Handle escalated tickets from our support team, perform root-cause analysis, and document fixes and known issues.On-Call: Our prime time is evenings and weekends, so you will take part in an on-call rotation (one week per month) to handle live-event incidents.Testing & Improvements: Test new hardware, firmware and software within our standardized setup, propose improvements and alternatives, and feed field learnings from the US market back into product development.Automation & Tooling: Spot recurring issues and fix them for good through scripting, automation and better tooling.Vendor, Partner & Venue Liaison: Act as technical contact for venues, ISPs, hardware vendors and partners on site requirements, deliveries, warranty/RMA cases and troubleshooting.Hardware Tracking: Help keep track of installed equipment, firmware versions and spare parts, so sites stay up to date and deployments run smoothly.International Collaboration: Work closely with our Tech Teams in Europe and Asia, on releases, incidents and shared improvements.Training & Documentation: Train installers, support staff and partners on our systems, and maintain technical runbooks and documentation.Required QualificationsFluent English, spoken and written. Additional languages, including Swedish, are an advantage.At least 1 year of relevant technical work experience, or a university degree in IT, computer science, engineering or a related field.Deep, hands-on knowledge of computer hardware. You know your way around CPUs, GPUs, storage, power and cooling, and you are comfortable building, upgrading and troubleshooting systems yourself.Experience with Linux and/or DevOps practices and tools.A solid understanding of IT systems and networking (IP, routing, Wi-Fi/4G/5G, firewalls).Hands-on troubleshooting skills across hardware, software and connectivity.A structured way of working, with good follow-through on tasks, deliveries and documentation.A service-minded approach to supporting colleagues, customers and partners.Willingness to work an on-call schedule including evenings and weekends, and to travel for installations and site support.Preferred QualificationsA background as a PC builder, gamer, modder or homelab enthusiast. If you have built your own rigs or run servers at home, tell us about it.Experience with coding or scripting (e.g. Python, Bash).Knowledge of video streaming and broadcast technology (encoding, RTMP/SRT/HLS, bitrates, latency).Experience with cameras, AV equipment or computer vision / AI systems.Experience with hardware sourcing, vendor management or logistics, such as ordering equipment in volume, handling lead times or managing RMA processes.Familiarity with cloud platforms, monitoring tools and ticketing systems.An interest in sports.Personality & TraitsWe're looking for someone who is:Technically Curious: You love understanding how things work, read spec sheets for fun, and dig into problems until you find the root cause.Self-Starter: You take ownership of problems and drive them to resolution, while staying aligned with HQ direction and reporting expectations.Calm Under Pressure: You keep a cool head when a live game is on the line.Structured & Detail-Oriented: You document, test, verify and follow up, so nothing is left to chance.Service-Minded: You take a customer-oriented approach and create value for colleagues and partners alike.What We're Looking ForYou are the person friends call when their computer acts up, and probably the one who told them which parts to buy in the first place. You have likely built your own machines, for gaming, streaming or a homelab, and you enjoy understanding hardware down to the component level. Now you want to take that passion further: working with the technology behind live sports, from getting new installations live to keeping complex systems running on game day. We love to see initiative, so there is plenty of room to zoom in on the areas you care most about. Your independence is matched by a willingness to collaborate with our international Tech Team and align with our Stockholm headquarters.What We OfferHands-on work with AI-automated cameras, servers and live streaming technology, at a scale most hardware enthusiasts never get to work with.The chance to test new solutions and help improve our product setup.The opportunity to shape technical operations in a growing market.A dynamic, international work environment at the intersection of sports and technology.Engaged, passionate colleagues across six countries who share your drive to deliver the highest quality.Competitive salary and benefits.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.