GTM Operations and Planning Manager

GTM Operations and Planning Manager

The GTM Operations and Planning Manager is responsible for the operational infrastructure that enables the SLF Segment's go-to-market motion to function and scale. This role sits at the intersection of sales execution, technology, and strategic communications—owning the systems, cadences, and alignment mechanisms that allow quota-carrying teams to focus on selling. The ideal candidate is a highly organized operator with a bias for action, a systems mindset, and the ability to connect strategy to day-to-day execution.

About the Role

In this role as a GTM Operations and Planning Manager, you will be accountable for:

Cadence Architecture & Seller Enablement:

• Build, manage, and continuously optimize outbound prospecting cadences by segment and practice area
• Own the full cadence lifecycle—build, monitor, adjust, and execute—on behalf of quota-carrying reps including Sellers, CEs, and SDRs
• Develop and maintain metrics to capture, analyze, and report cadence effectiveness; escalate issues through appropriate channels

Lead & Content Activation:

• Ensure leads generated through campaigns, events, and digital channels are actively worked and tracked through to outcome
• Monitor content utilization across the sales motion and create direct connections between content engagement signals and seller action

Technology Integration & Rollout:

• Manage onboarding, adoption, and buildout of new GTM tools and technologies across the SLF Segment
• Identify, develop, and implement process improvement opportunities to increase efficiency and maximize return on technology investments
• Lead change management efforts associated with new platform rollouts; drive adoption and minimize disruption to sales productivity

GTM Communications & Campaign Sync:

• Serve as the operational connective tissue between Product Marketing, Partnerships, Customer Success, and Sales—ensuring alignment and a unified execution rhythm
• Manage the SLF Briefing Room, roadshow readiness, and new product/feature launch communications
• Report key business decision-making information to management on both ad-hoc and recurring bases; represent the segment in management meetings, steering committees, and task forces

Classic-to-AI Journey Mapping:

• Build and maintain the migration journey for Classic-to-CoCounsel/AI products, including messaging frameworks, event sequencing, and stage-appropriate content
• Develop sales plays and cross-sell motion content that meets customers at each stage of their AI adoption journey
• Contribute to the segment's strategic planning process, with specific involvement in product launch execution, marketing and sales campaign coordination, and sales channel alignment

About You

You're a fit for the role of GTM Operations and Planning Manager if your background includes:

• Proven experience managing GTM, sales, or revenue operations within a B2B SaaS or technology environment
• Hands-on experience building and managing sales cadences and outbound prospecting programs (e.g., Outreach, Eloqua, or equivalent platforms)
• Strong cross-functional collaboration skills; ability to align and influence stakeholders across Sales, Marketing, Product, and CS
• Demonstrated ability to manage technology rollouts and drive adoption across sales teams
• Analytical mindset with experience building performance metrics and reporting frameworks to support data-driven decisions
• Excellent organizational and project management skills; comfortable managing multiple priorities in a fast-paced environment
• Experience with AI/ML product go-to-market motions or technology migration campaigns is a plus

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceed the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at View email address on click.appcast.io. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this