Photo Guide Lead

Lead Photo Guide

The Lead Photo Guide position is located in the Skywalk department. This is a non-exempt position with a salary range of NE3W. The supervisor for this role is the Photo Guide Supervisor. The position description is not meant to encompass all aspects of the role, and other duties may be assigned.

Position Summary:

The Lead Photo Guide is responsible for overseeing the quality assurance and control of pictures taken on the Skywalk by Photo Guides. They ensure that Photo Guides greet guests as they experience their view on the Skywalk and explain camera settings to ensure proper training. The Lead Photo Guide works on enhancing photography, maintains inventory of camera equipment, directs customer flow through the Skywalk, and assists in training new or less experienced Photo Sales Representatives. They ensure outstanding customer service for guests, act as a Hualapai ambassador, review and enhance photos using software, sell pictures and upsell packages, print pictures, and prepare flash drives for purchased packages.

Knowledge and Abilities:

1. Experience using Microsoft Office Suite. 2. Knowledge of Canon cameras, ISO, Aperture settings 3. Experience with green screen preferred 4. Customer service and sales experience required. 5. Demonstrated ability to interact with guests and tour groups and provide prompt, outstanding customer service while answering questions. 6. Demonstrated ability to review and enhance photos so that guests will purchase. 7. Demonstrated ability to understand questions being asked and provide detailed information regarding photo purchases. 8. Demonstrated ability to communicate in a clear, concise manner. 9. Demonstrated ability to work in and foster a team environment, multi-task efficiently and maintain positive working relationships. 10. Demonstrated ability to meet monthly sales goals, as set forth by management. 11. Demonstrated ability to work in a fast paced sales environment, staying calm and focused.

Duties & Responsibilities:

1. Responsible for taking pictures of guests while they experience their time on the Skywalk. 2. Greet guests as they approach the skywalk, being courteous, friendly and helpful. Explain the different Photo options. 3. Engage guests as they are viewing their photos and use software to enhance photographs. 4. Print pictures purchased and place in folders. Prepare flash drives for customers purchasing packages. 5. Maintain inventory of photo guide supplies such as camera bodies, flashes, lenses, etc. 6. Direct customer flow through the purchase and pick-up of the Skywalk tickets. 7. Assist in retail or ticket sales areas, as time permits. 8. Foster a team environment, multi-task efficiently and maintain positive working relationships. 9. Assist with training new and less experienced Photo Guides. Act as a role model for the team. 10. Perform other work-related duties as assigned.

Qualifications:

1. Excellent oral communication skills and strong interpersonal skills. 2. High School Diploma or GED. 3. Computer literate and sales experience required. 4. Preference given to Hualapai Tribal members.

Working Conditions:

Position requires the ability to stand for extended periods of time. Requires lifting up to 25 lbs. Must be able to work varying schedules, weekends and holidays. Cannot be afraid of heights. Applicant must pass a pre-employment drug screen and extensive background check may be required. All applicants are considered without regard to age, sex, race, national origin, religion, marital status or physical disability. However, preference may be given to persons of Indian decent in accordance with Public law 88-353, Section 703 (7-2-71) and Public Law 93-638, Section 7B.

Grand Canyon Resort Corporation (GCRC) is wholly-owned by the Hualapai Tribe and is located in Peach Springs, Arizona. In 1988, the Hualapai People, who have been part of this land since time immemorial, established GCRC, welcoming millions of visitors each year to tour the area. The year 1883 is when the reservation was established, and occupiers are usually foreign to the land they occupy. To further increase tourism in the area, the Grand Canyon Skywalk was built in 2007. The Skywalk is a glass, horseshoe-shaped bridge that enables visitors to walk beyond the canyon walls at Grand Canyon West, suspending them 4,000 feet above the riverbed and providing an unparalleled view of this natural wonder.

Grand Canyon Resort Corporation