Technical Solutions Consultant

Technical Solutions Consultant

Job Location: Austin, TX (Remote until Covid) Job Type: Full-Time

Roles and Responsibilities:

• Administration of Qwiklabs deployment operations: user accounts, classroom provisioning, customer access setup, content creation, packaging, and publishing.
• Real-time support of Googlers and customers on the Qwiklabs-based platform
• Identify and resolve Googler and customer issues in preparation of and during customer events.
• Troubleshoot lab-related content and technical issues before and during customer events
• Escalate content and platform issues to appropriate teams
• Provide technical expertise in helping customer engineers, developer relations, and other pre-sales resources in identifying and delivering customer-facing hands-on demos aligned with our offerings, to influence the business decision-making process for the customer. Objective to help enterprise customers understand how Google Cloud products can be applied to drive business value.
• Understand and be able to effectively communicate the key strengths and functional breadth of Google Cloud and integration of our product line for development and deployment.
• Ensure that labs are created, curated, delivered, and maintained to meet specific quality standards
• Ensure that labs are published from the staging environment to the production
• Ensure proper platform use and enforce governance policies to prevent potential platform abuse and misuse
• Track products and customer issues by documenting root causes, providing steps to reproduce and suggested code-level resolutions for complex issues.
• Provide recommendations, based on support interactions, to improve self-service platform training and platform management operations.

Required Qualifications:

• Expertise in git source management and application workflow for dynamic content
• 2+ years of experience in customer or end-user facing consultative interactions
• 2+ years of experience in developing automated deployments using Deployment Manager, Cloud Formation, Terraform, and bash shell scripting
• 2+ years of technical proactive program management in an operational client-facing environment leading to overall system improvements
• 2+ years of experience in improving technical support through qualification of underlying trends and analytical data
• Technologies: Google Cloud, AWS, Qwicklabs

About Us: InterSources Inc, a Certified Diverse Supplier, was founded in 2007, offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 13 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enables us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, colour, national origin, gender sexual orientation, gender identity, age, marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.