Assistant General Manager

Job Description

Job Description

Benefits:

• Paid training
• Employee discounts
• Flexible schedule

At Epic Food and Beverage, we are taking fast casual and self-service to a new level with Gourmet Pizza, Beer, and Frozen Yogurt. When you walk into one of our locations, you will find an inviting, laid-back, beach-themed environment where you can escape your daily routine. Every aspect of our guest experience is fully customizable, from building a perfect pizza or yogurt sundae to personally pouring the perfect amount of beer! Our goal involve the guest in every aspect of their dining experience and to wow them with friendly of service interactions with our crew. We do this by having the best crew around.

To crush this goal, we need a great coach who can support and lead their team to success.

Are you the Leader we're looking for?

Position Overview:
The AGM oversees all operational and financial aspects of their assigned restaurant location and consistently delivers exceptional guest and employee experience while leading, training, and developing their team. Work closely with the management team to ensure effective and efficient daily and long-term operations, manage costs, increase sales, and support growth in the market.

Operational Objectives:

• Review and Execute Operational Goals by Period, Quarter, and Year.
• Review and Meet Annual Operational Budgets for your location.
• Review and adjust operations based on Location walk-throughs to review cleanliness, repair and maintenance, and Capital Expense issues.
• Model and promote teamwork across all teams.
• Use tact and good judgment when dealing with challenges pertaining to guests, vendors, and employees, and respond with patience and courtesy.
• Foster and promote a positive, structured, accountable culture throughout the business.
• Hold Monthly Supervisor Meetings for your location.
• Hold Quarterly in-store Training Meetings for your location.
• Handle guest interactions with the highest level of hospitality and professionalism.
• Review and approve location schedules, posted 21 days in advance.
• Monitor, address, and document Supervisor's performance through ongoing feedback, positive recognition, formal performance reviews, coaching, and, when necessary, disciplinary action up to and including employment termination.
• Performs other duties/tasks and projects as assigned.

Requirements for the position:

• Immaculate personal presentation and excellent interpersonal and communication skills
• Exceptional organizational and planning skills.
• Embody and exhibit the Company’s Guiding Principles
• Maintain a humble attitude for personal development and growth.
• Meticulous eye for detail
• Confident and outgoing personality and an ability to interact with people at all levels.
• Passion for delivering exceptional guest service.
• Effectively communicate to perform and follow job requirements in written and spoken directions.
• Multitask calmly and effectively in a busy, stressful environment.
• Work in a confined, crowded space of variable light, noise, and temperature levels
• Move and lift 10 pounds, frequently move and/or lift 25 pounds, occasionally move and/or lift 50 pounds.
• Stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, and uneven or slick surfaces.

Restaurant type:
Fast casual restaurant

Shift:

• 9-hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Sunday 
• Weekends 

Work Location: In person