Program Manager

Program ManagerDevelops and maintain detailed knowledge of the local labor market. Keep apprised of local business needs and job placement opportunities. Develops plans with employers to identify job openings, alternative work activities and training initiatives. Works with TDS staff to facilitate job placements. Contacts and supports employers by assisting with recruiting, interviewing, and hiring qualified candidates. Enters employer information into all appropriate Databases and monitors employer activities. Assists with job fairs and employer hiring events. On occasion may work outside normal business hours to support event, employers, or deadlines. Responsible for overseeing the project's programmatic activities and operations. Reviews, recommends, reports, and implements programs to ensure that the project meets contractual obligations and compliance issues. Analyzes processes and procedures to optimize performance. Defines and sets operational goals. Prioritizes assignments and adjusts or adapts service delivery as needed. Supervises local office team providing oversight to ensure that participants receive quality and timely services and meeting program objectives. Manages a caseload of participants and provides counseling and mentoring. Assess participant competencies, work history, education attainment, skills, and abilities Identifies challenges to finding employment and prompts remediation. Assumes central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, beginning with outreach/referral and continuing through retention and advancement efforts. Prepares, organizes, and maintains accurate, updated information in both electronic and paper participant files reflecting entire history of a program participant including supportive services issued Understands all technical aspects of the program operation. Maintains knowledge of applicable federal, state, and local laws, regulations, guidelines, and policies related to welfare and workforce programs. Reviews eligibility of participants and verify staff record participant activity and progress in state system of record. Conducts regular file review and monitoring Maximizes performance and productivity. Direct/delegate staff responsibilities to meet and/or exceed performance standards. Reviews staff performance and recommend corrective actions as needed. Coordinates training activities to ensure that all operations staff are properly trained to implement project activities effectively. Participates in development and maintenance of standard operating procedures Facilitates meetings with partners to promote full, frequent communication. Delegates work and resolve issues and conflicts that arise. Other duties as assigned.QualificationsBachelor's Degree from an accredited university or college or 2 years' work experience in business to business sales, marketing, customer service, staffing or recruiting. Excellent verbal and written communication and interpersonal skills Demonstrated strong customer service skills. Strong presentation skills with public speaking or outside sales experience. Familiarity with the communities being served, with knowledge and understanding of local needs and resources. Demonstrated knowledge of labor market trends. Friendly, professional demeanor Sales or staffing experience preferred Bi-lingual (English/Spanish) preferred Ability to work well in teams and independently. Proficient in Microsoft Windows and Office (Word, Excel, PowerPoint). Ability to work well in teams and independently. Valid driver's license in good standing and proof of automobile insurance required.Additional InformationEquus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions. When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact View email address on click.appcast.io.