Health Insurance Agent - Remote

Job Description

Job Description

Are you passionate about delivering best-in-class customer service? Do you thrive in a fast-paced environment and have a knack for helping others? Join our Medicare team as a Customer Service Senior Representative and make a real difference in the lives of our customers!

SNAPSHOT:

• Rate of pay: $26.00 per hour
• Contract assignment through the end of 2026
• 100% remote- But cannot reside in NY,CA, HI or AK.
• No time off from October 1- December 31, 2026.
• Must have active Health Insurance License
• Must be able to work any 8-hour shift from 8:00am to 8:00pm any day of the week.
• Weekends, OT, and some holidays are required

What You'll Do:

• Handle inbound calls from current Medicare customers seeking support with plan changes, benefit explanations, or department referrals.
• Make proactive outbound calls to educate customers about plan options.
• Stay up-to-date and knowledgeable on all Medicare products, processes, and procedures.
• Maintain a positive attitude and professional demeanor in every interaction.
• Participate in meetings and required trainings to keep your skills sharp.
• Maintain an active license and appointment in all relevant Medicare markets.
• Work flexible hours, including weekends, holidays, and rotating shifts.
• Utilize multiple computer systems simultaneously to deliver accurate, helpful service.

What We're Looking For:

• Experience in a high-volume call center environment.
• Ability to work independently while remaining an engaged team player.
• Excellent communication (verbal and written), listening, and interpersonal skills.
• Strong tech skills, including Microsoft Office Suite (Outlook, Excel, Word, Teams) and proficiency using laptops, cameras, and desk phones.
• Accurate data entry skills and high attention to detail.
• Ability to organize, prioritize, multi-task, and manage your time effectively.
• Flexibility and adaptability to thrive in a dynamic, changing environment.
• Dedication to providing exceptional customer service, especially when selling or servicing Medicare products.
• Must be comfortable working evenings, weekends, and holidays and adhering to a scheduled phone shift. Standard shifts are between 8:00am and 8:00pm across all U.S. time zones (may be subject to change).
• Understanding of Medicare products (Medicare Advantage, Medicare Supplement, Part D, Ancillary) is required.
• Must hold a current Health Insurance License in your residential state.
• High-speed internet access meeting these minimums: Download speed of at least 1.5 Mbps (25 Mbps preferred), upload speed of at least 0.5 Mbps (15 Mbps preferred), and max ping of 100 ms (40 ms preferred). Internet performance testing will be required.

Education & Experience:

• High School Diploma or GED required.
• At least 1-2 years of sales/service experience.
• Minimum of two years of telephonic experience.
• Active Health Insurance License required.

Preferred:

• Bachelor’s degree.
• Call center experience.
• Experience with, or knowledge of, Medicare Advantage/Medicare Supplement products and/or the healthcare insurance industry.

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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