IT Support Associate II, Ops Tech Solutions (OTS)

IT Support Associate II, Ops Tech Solutions (OTS) Job ID: 10380402 | Amazon.com Services LLC Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self‑motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in‑house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon. What Do We Offer? Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave. We don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers, and sometimes a neon safety vest will be your daily outfit. Key Job Responsibilities Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities. Handle support requests and procedures across the network. Assist in training new hires. Continuous learning of new technologies. Support customers from multiple buildings in the area, as well as remote customers. Move up to 49 lbs and stand and walk for 10-12 hours at a time with or without reasonable accommodation. Basic Qualifications Experience troubleshooting integrated and interdependent computer systems. Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach. Experience in a dynamic environment with a high degree of customer service. 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience. Preferred Qualifications CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications. Experience in a dynamic environment with a high degree of customer service. Equal Opportunity Employer Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. #J-18808-Ljbffr