Front of House/Service Manager

Our Vision To share the greatest experiences with both our team and our guests. Mike Anderson’s Seafood – Gonzales is hoping to “hook” a Front of House Leader and Manager. We are a family-run business that has been serving famous, South Louisiana cuisine since 1975. Front of House Manager Overview The Front of House Manager (FHM) is one of the most important leaders of Mike Anderson's. As such, the FHM must always lead by example and be an ambassador of our culture and business by holding true to our vision every, single day. The FHM leads and manages our Front of House and Events Service Teams, special occasions, and oversees all restaurant operations (except kitchen). Key priorities for the Front of House Manager are living true to our vision, championing Mike Anderson’s culture and brand, maintaining excellence in both guests and team member experiences. We are looking for a dynamic, hands‑on leader who embraces an ownership mentality and that has the competencies necessary to be successful in this position. Mike Anderson’s has a great potential for growth and we are looking for a leader who wants to be a part of an organization where they can truly shape their future. Come be a part of our great team! Amazing Benefits Health insurance Paid vacation Enjoy holidays with family and friends because we are closed (New Year’s Day, Easter, July 4th, Thanksgiving, Christmas) Company matched 401k up to 4% Phone allowance Meal allowance Annual flu shot Discounted hotel rooms Role Description General Organized, results oriented, and must be good at identifying and setting priorities Ensures the team is aligned with our priorities Provides the necessary support to our service team to ensure that every single person hired feels a part of the team Ensures that the team understands they are the communication point between our brand and our guests Encourage, recognize, and promote greatness Be a great communicator, listen constructively, resolve conflict, and gather feedback, concerns and insights Maximize operational systems for Mike Anderson’s success Works with the rest of management team to ensure seamless operations Team Leadership Excellent manager of people, able to hire, teach, hold accountable, and retain Hire those with a completely friendly demeanor and deliver informative and attentive service from greeting to farewell Ensure training programs for all FOH/Event positions are used effectively Drive our culture, motivate and engage the team to maximize results Hold everyone to our highest standard to ensure we are true to our vision Oversee disciplinary or staffing/human resources actions in accordance with company rules and policies Operational Results Oversee day‑to‑day FOH, Events and Service operations Create and maintain great service standards Hold team members accountable to operational and service standards of excellence Ensure proper uniform and appearances are maintained Systems Maintain Front of House systems Labor management Make sure that opening and closing procedures are being followed Facilities Ensure that the restaurant is organized, clean, and properly maintained Guest Relationships Must have a "100% Satisfied" mentality Drive guest satisfaction goals Exceed guest expectations Make time to interact with guests, solicit feedback, and build relationships Financial Results Financial acumen to include budgets, P&L, POS, Cash Handling Review sales and activity reportsComplete required daily reporting, accurately and timely Education High School Diploma or General Education Degree required; College Degree preferred ServSafe certification Responsible Vendor Training Experience 3-5 years of experience The ideal candidate will demonstrate progressive career responsibilities and have held in prior work experiences similar duties Must be proficient with Microsoft Office and other general computer systems Ideal Candidate Qualities Using your voice and exercising a super strong presence Excellent interpersonal skills High level organizational skills High-energy and creative, who possesses excellent guest service and sales skills, especially effective in this position Fearless Leadership Delegating responsibility appropriately Holding others accountable to their responsibilities Working in a high-volume and fast paced environment Thinking outside of the box Holding yourself to the highest standards of integrity Team Member and Guest Satisfaction Thank you for your interest in Mike Anderson's. We are hoping to meet you soon! #J-18808-Ljbffr