HR Generalist - Field Operations & Recruiting

HR Generalist - Field Operations & Recruiting City Cruises Boston MA, 20 Custom House, Boston, Massachusetts, United States of America Job Description Posted Friday 8 May 2026 at 07:00 Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems . Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfrontlogisticsand management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation,ticketingand website integration services for clients in the transportation,tourismand entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’sadditionalcorporate officesresidein San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visithornblowercorp.com. Position Summary: The Human Resources (HR) Generalist supports the Human Resources Manager by handling the daily operational needs of the HR department. The HR Generalist applies established HR policies and practices to resolve routine employee issues, identify trends, and recommend process improvements to the HR Manager. The Generalist ensures accurate documentation and smooth HR workflows. A large responsibility will be to collaborate with the HR Manager and leaders across our organization to plan, source, interview and hire top talent. This person will be adaptable, dynamic and embody City Experiences’ RESPECT Service System. Hornblower’s passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. Recruit talent to support high volume needs at the local port level including candidate sourcing using various sourcing methods, including social media, job boards and career fairs, screening and interview processes. Processes onboarding and offboarding, including requesting offer letters, background checks, new hire paperwork, I-9s, training assignments, system setup, and termination processing. Serve as a first-level resource for employee relations matters, including basic policy interpretation and procedural guidance, escalating complex issues to the HR Manager. Document employee concerns, questions, and informal complaints in accordance with company practice and confidentiality standards. Assist with preparation of documentation related to employee performance, corrective action, and employee investigations as directed by HR Manager. Ensure timely processing of new hire, status change, and termination information. Follow up with new crew members and coordinate onboarding and orientation activities, ensuring completion of required documentation and training items. Maintain HRIS data accuracy, process changes, upload documents, identify discrepancies, and run routine reports. Serve as the primary HR point of contact for crew members, responding to routine HR questions and escalating as appropriate. Assist Benefits & Payroll team with administration of employee benefits and payroll, providing documentation as needed, triaging basic troubleshooting questions, and assisting crew with processing requests. Track and administer FMLA, Jones Act, and all other leaves, maintain logs, send notices, and coordinate return to work dates. Monitor HR processes for compliance with federal, state, and maritime-specific employment requirements, escalating risks or inconsistencies to the HR Manager. Maintain employee files, records, and compliance documentation. Support training compliance and execution through tracking and reporting follow up, escalating to HR Manager when needed. Assist HR Manager with random drug testing program compliance and documentation. Maintain HR mailbox and escalate matters appropriately. Performs other duties as assigned. Requirements & Qualifications: Associate or bachelor’s degree in human resources, business, or related field preferred. At least 2 years of experience in human resources or administrative support, including experience with high-volume, seasonal recruiting. Working knowledge of onboarding processes, I-9 requirements, employment documentation standards, basic employment laws and leave administration requirements, including FMLA and state equivalents. Familiarity with HRIS platforms and routine data entry and reporting tasks. Dayforce and Concur experience preferred. Ability to interpret and follow established procedures with consistency and accuracy. Strong organizational skills and the ability to manage multiple tasks with defined deadlines. Ability to maintain confidentiality and handle sensitive information. Proficiency with Microsoft Office applications, including Word, Excel and Outlook. HR certification such as SHRM-CP or PHR preferred. Maintainuniformandpersonalgroomingincompliancewithappearancestandards. May be required to be available for work nights, weekends and on all major holidays. TheRESPECTService System embodies our mission, vision, values and operating principles. By creating a company culture that putsRESPECTat its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader. EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations. The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader. EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations. City Cruises Boston MA, 20 Custom House, Boston, Massachusetts, United States of America #J-18808-Ljbffr Hornblower Group