Client Solutions Technician

Field Service (Printer) TechnicianNovatech is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.Are you a professional who has a solid background in building relationships and a passion for selling and providing best service for customers?As we grow nationwide, we have a great opportunity for a Field Service (Printer) Technician supporting clients in Beauford and Hilton Head, SC and Savannah, GA coverage area.In this role, we are looking for client-focused, technically minded professionals that can be described as diligent, passionate, intuitive, big picture thinkers, optimistic, self-motivated, adaptive, and collaborative.Your Job:Provide technical diagnostics and repair to existing client accountsPerform preventative maintenance and repair services on office equipmentMaintain a rapport with clients by examining complaints and suggesting viable solutionsDocument service and installation actions by entering data and completing reportsWork together in a teamwork environment with dispatchers, service managers and other customer service staffUpdate job knowledge by participating in educational opportunities and reading professional publicationsYou are Good at:Providing excellent ongoing communication and service to our clientsLearning new processes quickly and solving problemsWorking hard with a positive attitudeUsing computers and performing basic print and scan installationsYou Bring to Novatech:Minimum 2 years hands on experience servicing copiersExperience working on Canon, Konica Minolta, HP and/or Xerox office productsCompTIA A+ or Network + certifications a plus but not requiredA mechanical or electrical aptitudeFactory training or applicable certifications are preferredA valid driver's licenseYou Must be Able to:Repeatedly lift up to 100 poundsPush machines from one location to anotherLoad trucks and vehiclesStand up to 8 hours a dayNovatech provides competitive compensation, great benefits, a positive upbeat culture, and ongoing professional development for your career.Market competitive salary based upon experienceMileage reimbursement programComprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage401(k) plan with matching company contributionGenerous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave$300 per year to contribute to achieving your personal wellness and fitness goalsEmployee Recognition ProgramsNovatech provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.