EPIC Analyst

Work Status Details: REGULAR FULL TIME | 80.00 Hours Every Two Weeks Shift: Days Pay Rate Type: Annual Salary Location: Corporate Center Listed is the base hiring salary range offered for this position. Actual salaries may vary depending on factors, including but not limited to skills and experience. The salary range listed is just one component of the total rewards/compensation package offered to candidates. Min = $95,439.68 Mid = $119,299.59 Max = $143,159.51 Summary The Epic Analyst is responsible for providing analysis, build, implementation, support, maintenance, development and coordination of activities of assigned applications and acts as a liaison between vendors, teams, customers and technical staff. Should be knowledgeable about policies, procedures, and operations in a healthcare setting. Participates in regular day-to-day communication with other project teams and works with vendors and community based Subject Matter Experts (SMEs) to ensure the application build will fit the organization's and community integration needs. Participates in the development of workflows, data collection and analysis, reporting, and other technical issues associated with the use of the application software. Participates in developing and documenting the standard build procedures that will be used in conjunction with other vendor applications. Responsibilities Analysis / Build: Participates in analysis, build, testing, documentation and implementation of optimization or projects related to informatics. Interact, plan and schedule activities with customers to determine information needs and objectives; assess current state of workflows and application configurations; identify and document end user needs and requirements; build and test application software to meet identified needs and requirements; assure that a consistent approach is followed throughout the project. Project Plan / Lead: Project Plan development, maintenance and adherence to expectations and cost constraints. Liaison and effectively interact within and across departments, technical staff and/or vendors in defining and meeting project objectives; assure the timelines for the project objectives are realistic and within the allocated time; consider cost and resource constraints by defining and adhering to them; monitor and report progress via ongoing maintenance of the Project Plan; provide formal status reports as appropriate; escalated and communicate issues or topics for advisement as appropriate. Maintenance: Ensure timely completion of routine maintenance for assigned applications. Coordinate application and interface maintenance development, troubleshooting, and testing activities between teams, departments and/or vendors as needed; facilitate enhancement requests; serve as the day-to-day contact for vendors for ongoing maintenance/outage of the applications assigned. Change Control / Testing: Ensure smooth transition from build to test to production environments. Follow change control policies and procedures; utilize, create, update and/or provide test scripts for software build and workflow changes; provide and maintain documentation of workflow and software changes; effective communication of upcoming workflow and software changes to all affected application analysts and testing personnel; follow up on issues through to resolution in test or live environments. Training: Ensure workflow and software changes are clearly communicated with trainers and/or end users; confirm production and master training environment content is consistent; collaborate with trainers to utilize, create, update and/or provide tips & tips documents or other methods to communicate changes to end users; effective communication of upcoming workflow changes within application or area of expertise via EHR news, standard work creation and maintenance and principal trainers, uploading tip sheets to intranet. Problem Solving / Support: Demonstrates knowledge, problem solving, and troubleshooting skills; performs work under regular supervision or with specific procedures and guidelines to follow; duties are varied in nature, requiring independent action and judgement involving commonly encountered and unusual problems. The supervisor is consulted for clarification on policies; adhere to defined issue management procedures; document, track, and follow-up on all reported incidents; facilitate issue resolution by working with end users and coordinating with vendors; evaluate and submit enhancement and system change requests; offer creative solutions; analyze QLIK statistics/Service Level Agreement (SLA) to complete all tickets with performance metrics. Reporting / Dashboards / Data Extract and Exchange: Interacts with customers at all levels within the organization in determining reporting, dashboard and data extract/exchange needs and objectives; plan/schedule reporting, dashboard and data extract/exchange activities in collaboration with internal and external customers; acts as liaison within and across departments in defining and meeting reporting, dashboard and data extract/exchange objectives; develop and maintain reports, dashboards and data extracts for assigned applications; assure that a consistent approach is followed in report writing, dashboard development and data extract/exchange processes. Requirements Associate's degree required, Bachelor's degree preferred Epic Certification required in Beaker 3+ years of experience working in a Healthcare setting with EHR systems in an analytical or implementation role required Physical Requirements Physical requirements and working conditions for this position will be provided to you upon interview. #J-18808-Ljbffr