Patient Associate - Onsite based in West Palm Beach, FL - MUST BE FLUENT IN CHINESE

Job Title

Provide coordination and administrative support for all aspects of patient care, including building relationships with patients, problem solving in partnership with leadership and ensuring all medical information is available to patients throughout their experience.

Responsibilities

Coordinate all aspects of patient care including but not limited to:

• Scheduling clinic appointments, surgeries, imaging studies and other internal and external providers as needed.
• Obtaining patient prescription orders and refills.
• Assisting with durable medical equipment and prosthetics.
• Responding to patient inquiries in a timely manner (within 24 hours) and updating shared documents accordingly.
• Working closely with the clinical and finance team to ensure patient receives all information necessary to proceed with treatment.

Serve as the patient family liaison during appointments, surgeries and consultations, including services such as interpretation, coordinating transportation and providing information for local housing options.

• Accurately collects and enters all necessary patient information including but not limited to:
  • Letters of medical necessity from medical providers
  • Insurance verification
  • Cost estimates from finance
  • Media consents
• Support strategic institute initiatives to improve patient care including but not limited to: research, patient education, relationship building, etc.
• Other duties as assigned.

Qualifications

• Bachelor's degree in a related field or an equivalent combination of education and experience is required.
• A minimum of 3 years of experience in a healthcare or customer service setting (e.g. call center, medical office or facility, front desk or first point of contact) is required.
• Must have the ability to travel occasionally (5%) to several clinics located in South Florida if we have patients scheduled there. Selected candidate will be required to pass a Motor Vehicle Records check.
• Experience with Salesforce is preferred.
• Must be fluent in Chinese.
• Ability to provide language interpretation as needed.
• Knowledge of medical terminology.
• Ability to develop and maintain strong professional relationships with patients, patient families and various stakeholders (e.g. physicians, referral sources, staff, foundations, government entities, international Embassies, POSI clients).
• Demonstrated empathy, inclusiveness and willingness to embrace all backgrounds, actively understand various cultural norms and adapt approaches.
• Ability to prioritize and manage time effectively.
• Ability to adapt to changing circumstances and work effectively in unexpected situations.
• Ability to absorb and understand important verbal and nonverbal information and to ask further questions when necessary.
• Ability to respond and articulate different services for all patient inquiries.
• Ability to identify needs, determine alternative solutions and efficiently drive execution.
• Strong understanding and ability to articulate service offerings.
• Ability to process and record detailed information effectively and consistently.
• Excellent written and verbal communication skills.
• Ability to work independently and effectively collaborate with others.
• Ability to maintain sensitive information in compliance with HIPAA and company policies.
• Knowledge of multiple electronic medical software.
• Ability to coordinate accommodations for language interpretation as needed.
• Ability to offer innovative solutions improve processes.