Network Support Specialist

Network SpecialistAbacus Technology is seeking a Network Specialist to provide network and infrastructure support for Hanscom AFB. This is a full-time position. Responsibilities include:Working with network engineering team managing and maintaining a converged Gigabit Ethernet network infrastructure in support of 66 ABG/SC and their customers under Core Services.Installing, configuring, and troubleshooting network infrastructure.Working on daily tasks and ongoing upgrade projects to include operational support for routers, switches, IP address management, network management tools etc. Projects include design and integration of new networks into the existing architecture.Updating and maintaining network topology maps, classified and unclassified.Assisting in securing network systems to meet applicable DoD, AF and DISA compliance.Participating in system maintenance/optimization/performance activities of the enterprise infrastructure for classified, unclassified and other networks.Interface with vendors for warranty claims, hardware/software upgrades and other technology updates.Diagnosing data issues, opening and routing trouble tickets and handling customer support cases with third party subject matter experts through tier 3 contracted support constructs and ensuring proper and timely resolutions.Maintaining detailed record keeping for adherence to locally established and required military processes and procedures services which ensure that networks are compliant with applicable directives, publications, and/or guidelines as governed by external DoD agencies.Researching technical issues and developing solutions.Qualifications include 3+ years experience in a network support role. Associate's degree in a related field. Additional work experience may be substituted for degree requirements. Must be Security+ CE certified. Must have extensive TACLANES experience and training. Hands-on experience in configuration/installation of Cisco/Juniper product line of routers/switches. Strong network debugging and network troubleshooting skills. Working knowledge of DHCP, NMS - Orion NPM/NCM, Cisco ISE, and Wireshark. Strong working knowledge and excellent troubleshooting skills of Layer 2 and Layer 3 protocols in a VoIP environment. Working knowledge of IP address management, DHCP, Radius, Syslog, and DNS is required. Knowledge of Windows 2016/2019 is a plus. Good understanding of cabling (Fiber/CAT5E etc.). Knowledge of firewalls, proxies, and UPS. Proficient with network hardware and related software. Demonstrate critical thinking skills for problem identification and resolution. Able to create and maintain operational procedures, topology maps using Visio. Must be self-motivated and have the ability to work effectively in a team environment. Strong communication skills, customer service skills, and attention to detail. Must be able to lift and carry 50 lbs. Able to work outside of normal business hours to support emergency operations or planned projects as needed. Must be a US citizen and hold a current Secret clearance. Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information. EOE/M/F/Vet/Disabled