Production Support Lead

Job Title

Minimum Mandatory Skills: SQL, UNIX, Windows, Autosys, ITIL Desired Skills: Splunk, Dynatrace, Banking Support

Job Requirements

• Deep understanding of Unix, Cloud PAAS, Oracle SQL queries to take care of any intensive analysis.
• Good experience in Service Now ticketing tool for all Incidents, SRs, Problem Tickets and also Change/Problem Management Process.
• Good experience in DB Queries – Be able to write queries including fair complexity.
• Good experience support environment – Be able to understand ticket priorities, escalation matrix, client connects, weekly status representation, MI protocol, etc.
• Having Exposure in support banking application.
• Having exposure in monitoring tools like Splunk, Dynatrace.
• Having additional knowledge on Grafana
• Excellent customer communication.
• Good Analytical skills and team member skills.