Production Support Lead
Omni Inclusive
Job Title
Minimum Mandatory Skills: SQL, UNIX, Windows, Autosys, ITIL Desired Skills: Splunk, Dynatrace, Banking Support
Job Requirements
- Deep understanding of Unix, Cloud PAAS, Oracle SQL queries to take care of any intensive analysis.
- Good experience in Service Now ticketing tool for all Incidents, SRs, Problem Tickets and also Change/Problem Management Process.
- Good experience in DB Queries – Be able to write queries including fair complexity.
- Good experience support environment – Be able to understand ticket priorities, escalation matrix, client connects, weekly status representation, MI protocol, etc.
- Having Exposure in support banking application.
- Having exposure in monitoring tools like Splunk, Dynatrace.
- Having additional knowledge on Grafana
- Excellent customer communication.
- Good Analytical skills and team member skills.
Vacancy posted 2 days ago
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