Information Technology Support Specialist

Job Description:

This position is responsible for supporting the operation and maintenance of Data Centers, MDFs, and IDFs. This role performs hands-on installation, cabling, equipment support, documentation, and troubleshooting activities while ensuring infrastructure is maintained according to company standards.

Key Responsibilities

• Rack, stack, cable, label, and decommission servers, network, and storage equipment.
• Install, patch, troubleshoot copper and fiber optic cabling.
• Support MDF and IDF infrastructure, including patch panels, switches, and structured cabling.
• Maintain rack elevations, cable records, and asset information within the DCIM platform.
• Perform basic troubleshooting of cabling, network connectivity, and hardware issues.
• Assist with equipment moves, adds, and changes.
• Escort vendors and contractors in Data Center and telecommunications spaces as required.
• Maintain organized racks, cable management, and documentation standards.
• Support maintenance activities and infrastructure projects
• Coordinate with business and vendors to schedule patching and maintenance downtime.
• Great Customer Service and Professional skills.
• Provide on-site and technical support to users, addressing IT issues related to hardware, software, and network connectivity.
• Manage asset inventory, including tracking, updating, and maintaining records of IT equipment.
• Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly.
• Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues.
• Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems.
• Support live events by operating AV systems and addressing any technical issues that arise.
• Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.
• Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.
• Maintain accurate records of support requests, resolutions, and equipment maintenance.

Minimum Qualifications

• High School Diploma or equivalent required; Associate Degree in Information Technology or related field preferred.
• 1-3 years of experience in a Data Center, telecommunications, network support, or IT infrastructure environment.
• Experience working in Data Centers, MDFs, or IDFs.
• Experience installing and supporting network, server, and storage hardware.
• Experience patching and troubleshooting copper and fiber optic cabling.
• Familiarity with rack elevations, cable management, and asset tracking.
• Basic understanding of networking, server hardware, and physical infrastructure.

Physical Requirements

• Ability to lift up to 50 lbs.
• Ability to work on ladders, in racks, and in data center environments.
• Ability to distinguish cable colors and labels accurately.
• Ability to provide off hour support for incidents and planned maintenance activities

Additional Qualifications:

• Familiarity with ServiceNow ticketing system
• Proven experience in providing IT support in an office environment.
• Strong problem-solving skills and attention to detail.
• Basic understanding of Audio/Visual room support
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.