Mechanical Claims Adjuster

Mechanical Claims Adjuster

Position: Mechanical Claims Adjuster - Richardson, TX

Job Title: Claims Adjuster - Department: Claims Administration

Pay Grade: Choose Pay Grade - Overtime Eligibility: Non-Exempt - Date: November, 2025

Job Summary:

The Mechanical Claims Adjuster plays a critical role in our claim's operation. This is a full-time, in-office position based in either Richardson, TX or Jacksonville, FL. As a Claims Adjuster in our Claims Administration Department, you will be part of a dedicated team that plays a key role in our claims process. In this role, you will work closely with customers, vehicle inspectors, and repair facilities to determine the cause of failure and coverage.

Minimum Qualifications:

Education - High school diploma and at least two years college or an equivalent combination of education and experience; Preferred Bachelor's degree in related field

Experience - Minimum 3 years of hands-on automotive repair and diagnosis experience. 1 to 2 years of Claims processing experience preferred but not required

Licensure, Certification, and/or Registration - Current or previous ASE Certification preferred.

Primary Job Functions:

Verify claim information to determine if the customer's concern, diagnosis, and failure justify the repair approval within the terms of the contract.

Verify repair costs are performed within industry standards.

Verify repair information to determine if coverage was within the limits of the service contract.

Interface with customers, agents, dealers to complete all investigations of claims.

Complete a fair settlement of the claim.

Contribute to team effort by accomplishing related results as needed.

Verify claims are processed following the policy and procedure established by Smart Autocare

Periodic Job Functions:

Participate in any projects, reports, documentation, tasks or objectives assigned

Skills & Competencies Required:

Parts and Labor Guide familiarity.

Intermediate knowledge of Windows-based computer programs.

Exceptional customer service and communication skills.

Ability to read, analyze and interpret general business correspondence or technical procedures.

Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists

Spanish fluency/Bilingual a plus

Adhere closely to a posted schedule