Inventory Specialist

Responsibilities & Duties Execute, monitor, and train inventory best practices and SOPs for the entire store, including front end and pharmacy. Support pharmacy inventory management (receiving, counting, ordering, returns) and manage all in‑store inventory processes (receiving, counting, pricing, returns). Validate planograms and ensure on‑shelf availability. Review and coordinate use of reports and system applications that affect front end and pharmacy balances and pricing accuracy. Execute front end and pharmacy asset protection techniques and file claims for overages, shortages, order errors or damaged goods, including prescription drugs. Open and close the store in the absence of management, handling all required system start‑ups, cash handling, cashier duties, and ensuring floor and stock room readiness. Customer Experience Engage customers by greeting them and offering assistance with products and services; resolve issues and answer questions when serving as leader on duty. Model and share customer service best practices, including greeting, eye contact, courtesy, proactive help, and full service until satisfied. Operations Coach team members on warehouse and vendor inventory processes (creating, reviewing, receiving orders). Scan all deliveries while vendor is in store, focus on One Box receiving, mark deliveries as received, contact vendor for undelivered receipts, and open tickets for inaccuracies. Under pharmacist supervision, verify pharmacy shipments and postings for received products, complete or verify postings of pharmacy orders and shortages or damaged product. Execute On‑Shelf Availability (OSA) end‑to‑end process, including disposals, call‑ins, and vendor returns before expiration. Complete pharmacy inventory activities (recalls, vendor returns, salvage returns, inter‑store transfers) and verify all pharmacy claims postings. Execute all pricing activities (price changes, markdowns, deletes, daily price changes, regulatory pricing tasks). Support front end and pharmacy ordering of expense items and monitor manual orders to identify excess orders. Ensure pull & quarantine item on‑hands are updated and placed in the designated holding area. Maintain accurate inventory counts for basic departments, stockroom, overstock, and pharmacy smart counts. Ensure the store complies with state and local laws regarding regulated products. Maintain inventory records (receiving, posting, files, invoices/receipts/return authorizations). Prepare for and support physical inventory days, including floor, stockroom, and pharmacy preparation and auditing. Keep all counters and shelves clean and well merchandised. Stay knowledgeable of all store systems and equipment. Assist and coach team on package delivery activities and Pickup Program execution. As leader on duty, register all sales, handle scanning errors, price verifications, voids, returns, refunds, cash drops, and provide change. Comply with company policies, maintain respectful relationships with coworkers, and complete any additional tasks as assigned. Training & Personal Development Attend company‑based trainings and complete all e‑learning modules, including safety training. Obtain and maintain a valid pharmacy license/certification required by state. Communications Act as liaison between management and non‑management team members by coaching and developing inventory system capabilities; report disciplinary issues and customer complaints to management. Basic Qualifications Six months of prior work experience with Walgreens (internal candidates) or one year of prior retail work experience (external candidates). Fluent in reading, writing, and speaking English (except in Puerto Rico). Willingness to work a flexible schedule, including evenings and weekends. “Achieving expectations” rating on last performance review and no written disciplinary actions in last 12 months (internal candidates only). Attention to detail and ability to multi‑task and manage execution. Experience identifying operational issues and recommending/implementing solutions. Preferred Qualifications Prefer previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate. Prefer prior work experience with Walgreens, with an evaluation on file. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. Salary Range: $19 - $22 / Hourly #J-18808-Ljbffr Walgreens