Patient Access Rep I - FT, Varies/Rotating

Job Profile Summary The Patient Access Representative is often the first point of contact for our patients and must represent Mercy with the highest standard of customer service, compassion and perform all duties consistently with our mission, values and Mercy Service Standards. The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This includes scheduling, registration, benefit verification, pre‑certification and financial clearance including pre‑visit collection. The candidate must ensure accurate patient data is entered into the patient record and possess exceptional attention to detail and competence with insurance carriers, Medicare guidelines, and federal, state and accreditation agencies. Position Details Location: Mercy Hospital Southeast, 1701 Lacey Street, Cape Girardeau, MO 63701 Hours/Schedule: Full‑time (40 hours per week), varying/rotating shifts Experience and Education Requirements 1–3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High school diploma required; some college helpful. Minimum Skills, Knowledge, and Ability Requirements Ability to communicate effectively both orally and in writing, with excellent telephone etiquette. Ability to establish and maintain positive working relationships with patients, physicians, clinical and non‑clinical hospital staff, and insurance companies. Strong organizational skills and attention to detail. Ability to work under stress, meet deadlines, and perform daily assignments with a high level of accuracy. Knowledgeable with various computer systems; ability to use a 10‑key calculator and computer keyboard. Physical Requirements Ability to push, pull, and/or lift 50 lbs on a regular basis. Prolonged standing and walking during each shift. Ability to grip, reach, bend, kneel, twist, and squat to perform duties. Benefits From day one, Mercy offers outstanding benefits—including medical, dental, vision coverage, paid time off, tuition support, and a matched retirement plan for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you’ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you’ll grow with us. #J-18808-Ljbffr