Care Manager /Community Health Worker

Job Summary

The Care Manager/Community Health Worker (CHW) supports the development of patient-centered, team-based care. S/he will support Shannon as a health care system (clinic and hospital departments as needed). Care Manager/CHW(s) are expected to help team members ensure patients are receiving support and resources within the community & reduce client barriers to health care and needed community resources and services. Facilitate communication and coordination between community resources/services, community partners, and healthcare providers. Maintain knowledge and understanding of available community resources, services, and programs. A few examples include the following: social determinates of health, educating patients on topics related to chronic disease prevention, suicide prevention, end of life planning, physical activity/nutrition. Care Manager/Community Health Worker (CHW) are also involved in shared savings programs by identifying opportunities to reduce healthcare costs while maintaining or improving the quality of care. This includes working with patients to manage chronic conditions, prevent unnecessary hospitalizations, and ensure they access cost-effective community resources.

Qualifications

Education

• Required
  • High School Diploma, GED, or equivalent

Experience:

• Preferred
  • Two years of experience in Customer Service in a Health-related field

Certification/Licensure:

• Required
  • Valid Texas Driver's License
  • Basic Life Support (BLS) Certification
    • Must obtain within ninety (90) days of start date
• Preferred
  • Community Health Worker Certification

Certification in Medical Assisting