Business Process Manager

Corporate Operations ManagerOur not-so-secret sauce.Award-winning, inclusive, top workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Corporate Operations Manager at McGriff Specialty, a division of Marsh & McLennan Agency (MMA).Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MRSH).This position is fully remote and can be located anywhere in the US.A day in the life.As our Corporate Operations Manager on the Offshore Business Operations Team in the Employee Health & Benefits area, you will play a key role in partnering with our onshore and offshore operations teams to transition work from servicing teams to offshore support models. This role will lead operational transition efforts for identified processes, ensuring work is effectively discovered, designed, implemented, documented, and stabilized for long-term success.You will serve as a critical liaison across business stakeholders, servicing teams, and offshore operations partners to support transition readiness, service quality, process standardization, and continuous improvement. This role requires strong operational leadership, transition management capabilities, and deep Employee Health & Benefits Insurance knowledge to ensure solutions are practical, scalable, and aligned with business needs.Key responsibilitiesIn this role, you will:Conduct discovery for identified work targeted for offshore transitionSupport solutioning for transition design and service readinessLead implementation activities and transition coordinationProvide subject matter expert support during setup, go-live, and stabilizationMonitor BAU performance, service quality, and process adherenceCreate and maintain SOPs, job aids, and knowledge articlesEnable training and knowledge transfer for offshore teamsSupport system conversions and process changesDrive standardization, efficiency, and continuous improvementManage stakeholder communication for assigned processesOur future colleague.We'd love to meet you if your professional track record includes these skills:College Degree or equivalent education, training and work-related experienceSeven years of experience in Employee Benefits and Health Insurance industryLeadership experienceHighly effective written/verbal communication and facilitation skillsProven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goalsStrength in providing strategic level input with the ability to influence others at all levels of the organizationThese additional qualifications are a plus, but not required to apply:Life & Health Insurance LicenseKnowledge of Employee Health and Benefits specific systems and applicationsWe know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.Valuable benefits.We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.Some benefits included in this role are:Generous time off, including personal and volunteeringTuition reimbursement and professional development opportunitiesHybrid workCharitable contribution match programsStock purchase opportunitiesMarsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.#LI-Remote#MMAMCGThe applicable base salary range for this role is $93,100 to $173,400.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. Applications will be accepted until: October 31, 2026