Client Success Associate

Client Success Associate

Remote | Full-Time | Non-Exempt

Department: SimpliFi

Role Summary

The Client Success Associate is responsible for providing day-to-day operational support to clients and Client Success Managers while creating positive working relationships with healthcare supplier partners. The Client Success Associate is responsible for qualifying placement opportunities, posting requisitions, completing profile screening and onboarding support, creating and distributing activity and performance reports, providing follow-up initiatives, and customer service. The Client Success Associate is required to meet and develop relationships with hiring managers in facilities as directed by the Client Success Manager.

Works Closely With

Client Hiring Managers, supplier partners, and internal team members

What You'll Do

• Meet and/or exceed all established role-related KPIs (e.g., productivity, time to vet, submissions vetted, offer to accept, etc.)
• Effectively manage a desk of 150 TOA within six (6) months
• Assist Implementations team with any tasks associated with the implementation of a new or existing account
• Assist in identifying opportunities for program improvements
• Assist with the development and review of periodic performance reports
• Develop knowledge of VMS technology for data management and client configurations, staffing processes, candidate onboarding and general customer support of the VMS to internal and external customers
• Audit bookings in technology or via contract for accuracy for clients and supplier partners
• Maintain communication with supplier partners on status of open contracts, decline reasoning, and extensions
• Maintain exceptional customer service to both internal and external clients by providing prompt and proactive follow up/responsiveness
• Manage the creation and distribution of periodic activity and performance reports, as directed
• Manage, upload, and distribute facility onboarding documents, as directed
• Provide appropriate team coverage when necessary with assigned client or across the enterprise when directed
• Review and prescreen profiles to ensure accuracy of skillset and experience required, references and skills checklist to meet requirements for hiring manager and/or clinical interview specialist

What We're Looking For

Required Qualifications

• 1 year of experience in a customer facing position
• Ability to work quickly and accurately independently and in a team setting in a fast-paced environment
• Strong time management skills
• Ability to communicate effectively in writing, verbally, and interpersonally
• Proven experience in Microsoft Office applications (Word, Outlook, Excel) and Internet

We will consider any suitable combination of education, training, and experience.

Preferred Qualifications

• Healthcare industry experience
• Knowledge of hospital systems, medical terminology and/or healthcare services
• Familiarity with vendor management systems (VMS)

Our Core Values

Our culture is built on a shared commitment to how we work together and serve others.

• Own Your Relationships - Be someone others can count on by building trust through reliability, communication, and accountability.
• Own the Outcome - We hold ourselves accountable for results—not just effort—and follow through to achieve meaningful outcomes.
• Obsess Over the Experience - Every interaction matters. We strive to create experiences that make people feel valued and supported.
• Act with Integrity & Respect - We do what's right for our clients, clinicians, and colleagues—always treating others with honesty and respect.

Compensation & Benefits

$23-25 per hour

• Benefits (Start Day 1!): Medical, Dental, Vision, Life, and Long-Term Disability Short-Term Disability, Accident, Critical Illness Legal Assistance, Identity Protection, Pet Coverage Retirement Plan with Employer Match Generous vacation plan + 8.5 paid holidays

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.