B2B Collections Specialist

Job Description

Job Description

We are seeking a detail-oriented and results-driven Remote Contract B2B Collections Specialist to manage a portfolio of commercial accounts and drive timely collections of outstanding receivables. This role is responsible for maintaining strong client relationships while reducing delinquency and improving overall cash flow.

Key Responsibilities

• Manage a portfolio of business (B2B) accounts and oversee the full collections lifecycle
• Contact customers via phone, email, and written correspondence to secure payment on past-due invoices
• Review aging reports to prioritize collection efforts and reduce outstanding balances
• Investigate and resolve billing issues, discrepancies, short pays, and disputes
• Negotiate payment plans and collaborate with clients to ensure timely resolution
• Maintain accurate documentation of collection activity, account status, and payment commitments
• Partner with internal teams (billing, sales, customer service) to resolve account issues
• Reconcile customer accounts and ensure accurate application of payments
• Provide regular reporting on collections status, trends, and risks

Qualifications

• 2+ years of accounts receivable or B2B collections experience and comfortable working REMOTE
• Strong understanding of AR processes, aging, and cash application
• Proven ability to manage multiple accounts and meet collection targets
• Excellent communication and negotiation skills
• High attention to detail and strong problem-solving abilities
• Proficiency in Excel and accounting/ERP systems (SAP, Oracle, NetSuite, etc.)
• Associate or Bachelor's degree in Accounting, Finance, or related field preferred

Pay Details: $26.00 to $31.00 per hour

Search managed by: Amaka Mozie

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.