VoIP Engineer
Virtual Vocations Inc
Owning the telephony platform end to end, the full-time VoIP Engineer will design and manage the Genesys Cloud environment, oversee Twilio SIP trunking, and drive AI strategies in a remote-friendly position. Key responsibilities: Design and maintain the Genesys Cloud environment, including flows, queues, and reporting Manage Twilio SIP trunking, ensuring call quality and capacity management Integrate and optimize AI solutions within the call center, leveraging tools like Cresta and Genesys' native features Required qualifications: 6+ years of experience in enterprise or contact center telephony, with ownership of the platform Hands-on experience with Genesys Cloud, including architecting and routing Strong understanding of SIP and VoIP fundamentals, with Twilio experience as a plus Proficiency in integrating disparate systems using APIs and programming languages like Python or JavaScript Experience in deploying AI solutions in a contact center environment, ideally with Cresta
Vacancy posted 3 days ago
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