Reservationist

Job Description

Job Description

Benefits:

• Employee discounts
• Flexible schedule
• Training & development

A reservationist is a personable, customer service orientated individual with a passion for delivering amazing service. The reservationist is responsible for ensuring reservations are booked and confirmed, with special requests addressed and communicated to servers, greeting customers upon arrival and upon leaving, walking the customer to their assigned table, ensuring they have menus, pouring water as needed, communicating the server’s name and ensuring they are okay with seating. They help to increase customer retention and loyalty by providing fast, reliable and friendly service to all patrons. Assist with cleaning of restaurant, equipment and maintaining supplies,
ensuring compliance with regulations and procedures related to safety, health standards, Fat Calf Brasserie policies and procedures.

Essential Job Duties and Responsibilities:
(Additional duties may be assigned)

• Ensure phone is answered in a timely and professional manner
• Work with Floor Manager to ensure voicemails are listened to and addressed and calls are taken in a professional manner
• Work with Floor Manager to assign service areas to servers on a fair and consistent basis
• Greet guests upon entry, seat customer and communicate server information
• Possess ABO, and Responsible Vendor Card
• Working knowledge of menu to demonstrate the ability and willingness to provide guests suggestions for food and drinks
• Use of professional serving techniques when delivering drinks and food to the customer
• Demonstrate effective communication and listening skills to ensure customer satisfaction and to resolve any complaints
• Provide information to Serving Assistants to ensure tables are bussed and reset in a timely manner according to upcoming reservation needs or standard seating plan
• Communicate with bar and serving staff on a regular basis
• Demonstrate willingness to be a team-player
• Inspect supplies, equipment, and work areas for cleanliness and functionality
• Make recommendations for maintenance, repair and upkeep of the restaurant and its equipment to supervisor
• Polish flatware, glassware, and other supplies as needed
• Complete and assist with additional duties and tasks as required by management
• Present yourself in a neat, clean, and professional manner (slip resistant shoes, clean clothes) good personal hygiene, etc.
• Comply with health, sanitation, and safety regulations, policies and procedures
• Attend staff meetings and other functions as required
• Report all equipment issues, violations or substandard practices to your supervisor immediately upon encountering a problem

Qualifications:

• Previous restaurant experience preferred
• Hard working and dependable individual
• Strong time management skills
• Strong decision-making skills with ability to be flexible
• Strong communication and interpersonal skills to interact with customers, vendors, and coworkers in a professional manner
• Basic understanding of the restaurant business
• Strong organizational and time management skills
• Possess the ability to multi-task and manage stressful circumstances associated with a fast-paced work environment
• Ability to follow instruction and complete assigned tasks with accuracy and in a timely manner
• Knowledge of organizational structure, workflow, and operating procedures
• Familiar with Industry’s Best Practices
• Ability to work both independently as well as in a team environment
• Ability to resolve customer complaints and concerns

If this describes you, and you are looking to join a hard-working and efficient team that cares out great food and customer experience then complete the following job application.