Customer Service Coordinator

Customer Service RepresentativeEvergreen Residential is a high growth Real Estate Company and institutional investment platform in the single-family residential ('SFR') and build-to-rent ("BTR") sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world's largest asset class at scale. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don't take ourselves too seriously.We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts.If you are self-motivated and mission driven with a 'can do' mindset and see solutions where others may see problems, come and grow with us!We are seeking experienced Customer Service professionals, ideally with a background in property management, who are passionate about delivering exceptional customer experience and thrive in a fast-paced environment. Your primary objective is to leverage your expertise in resident relations, conflict resolution, and service coordination to create and maintain a highly customer-focused environment.This position is based in our office in Dallas, TX with the opportunity to work from home Saturday.The Role:Responsibilities include, but are not limited to, the following:Create and maintain a high service, customer-focused approach, and environmentWork independently and prioritize effectively in a fast-paced environment; collaborate effectively with peers and organizational leadersAnswer incoming phone calls in a polite and professional manner and forward to the appropriate internal party based on the residents' needsAssist on resident portal concerns or general usage questionsAct as the day-to-day SME for maintenance operations, ensuring service requests are prioritized appropriately and completed in a timely fashionCoordinate with Field Operations teams to monitor service request dashboards and ensure work orders meet company standards and timelinesAssist on both prospect and resident ledgers; answering questions and troubleshootingComplete resident welcome calls and emailsAssist with smart home account creation, accessing the locks, realtor codes, and trouble shootingOther activities as assigned by your manager.Qualifications and ExperienceHigh school or GED1+ year of administrative or customer service experience, with Property Management experience a plusPrevious experience using property management software is preferredAbility to work effectively under pressure and manage escalated calls with a calm demeanorImpeccable detail orientation, with excellent organization skillsGood time-management, able to consistently meet goals and deadlines without sacrificing qualityPossess effective problem-solving skillsIntermediate proficiency in Microsoft Office including Word, Excel, Outlook, and with AdobeEffective communication skills, both verbal and with ability to write clear and concise correspondenceWe seek applicants who are proactive, self-directed, and highly motivated.Additional Information. The role will require:Regular typing, talking, hearing, seeing, reaching, and repetitive motion.Routine use of standard office equipment and computersThat all duties are performed in a professional and safe mannerStandard workdays are Tuesday through Saturday 9am – 6pm with occasional evening and weekend overtime hoursPlease do not rely on compensation estimates for our jobs that are posted on sites other than our direct website as these may be misleading.About Evergreen ResidentialFounded in 2021, Evergreen Residential is a full-service SFR platform leveraging proven operational practices and the latest technological advances to optimize investor returns and achieve positive outcomes for our residents and the communities in which we operate. We offer a full suite of services, including Investment Management, Asset Origination, and Advisory Services. The firm is headquartered in Dallas with offices in New York City.The leadership team has extensive experience dating back to the early institutionalization of SFR and unrivaled depth of experience in the complete asset life cycle. We are built to withstand changing market conditions, and our business produces resilient, predictable cash flows and margins. We are committed to charting new paths and using data to achieve best-in-class results. Our business is evergreen.Beyond financial returns, the Company is committed to measurable impact objectives. We believe that inclusive and equitable management, environmentally sustainable long-term strategies, and resident-focused policies are good business - for our residents, our investors, and our team. We are committed to using environmentally sustainable practices and empowering our residents to improve their financial health.Our cornerstone values - Accountability, Transparency and Partnership - are built on a foundation of Integrity and provide the roadmap for our daily actions, interactions and decisions.Equal Opportunities and Other Employment StatementsWe are deeply committed to building a workplace and community where inclusion is not only valued but prioritized. We take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.