Phlebotomist III Site Lead

Job Description Phlebotomist III Site Lead - Baltimore, MD, Monday to Friday, 8:30 AM to 4:30 PM, with rotational weekends Pay range: $20.23 - $30.35 / hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Information Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness® healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy‑up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! Represents the face of our company to patients who come to Quest Diagnostics, both as part of their routine or for insights into life‑defining health decisions. The PSR III – Site Lead draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR III – Site Lead has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures and drawing blood specimens in a skillful, safe and accurate manner. The PSR III – Site Lead will direct daily activity at a Patient Service Center or In‑Office Phlebotomy and leads more than one PSR on site. The PSR III – Site Lead can provide coverage at multiple locations. The PSR III – Site Lead must ensure that daily activities of the Patient Service Center, Mobile, Long Term Care and In‑Office Phlebotomy are completed accurately and on time. The PSR III – Site Lead demonstrates leadership while focusing on process excellence and sensitivity to confidentiality and accuracy of patient information. Responsibilities Collect specimens according to established procedures, including drug screens, biometric screening, and insurance exams. Administer oral solutions according to established training. Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services. Responsible for completing all data entry requirements accurately, including patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders. Enter billing information and collect payments when required, including safeguarding of assets and credit card information. Data entry and processing specimens, including labeling, centrifuging, splitting, and freezing specimens as required by test order. Perform departmental‑related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed. Read, understand, and comply with departmental policies, protocols and procedures (e.g., Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual) and ensure that all staff members follow instructions. Perform verification of patient demographic info/initials, including patient signature post‑venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. Assist with compilation and submission of monthly statistics and data. Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs. Complete training courses and keep up‑to‑date with the latest phlebotomy techniques. Travel to Territory Manager meetings if held off‑site or off normal shift. Participate on special projects and teams. Stay up‑to‑date on company communications and assist with the distribution of technical information to the work group. Perform Point of Care (POC) testing at sites where needed and complete the training/competency evaluations per Standard Operating Procedure (SOP). With appropriate training, act as a mentor and resource for new employees, assisting with transition into the PSC work environment and familiarity with established procedures. Assist with periodic inventory counts; report shortages and problems to group leader or supervisor as they occur. Assist with the preparation of schedules for the assigned work group or PSCs. Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur. Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves and face shield when required. Assist supervisors with the implementation of SOPs and the distribution of technical information and communication to the work group in accordance with company guidelines. Ensure facilities are neat, clean and in good repair; take appropriate action to advise group leader or supervisor of required repairs and maintenance. Will be required to act as a coach, mentor, instructor and resource advisor for new employees, as well as be the point of contact to staff on‑site and provide regular input to the group lead or supervisor. Provide effective onboarding services to new clients. Partner with Supervisor and Group Lead to assist the transition process setting up new offices for both PSCs and IOPs. Must be able to step in for a PSR II and lead one or more PSR on site. Qualifications Required Work Experience Five years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections. Keyboard/data entry experience. Flexible and available based on staffing needs, which includes weekends, holidays, on‑call and overtime. Must have reliable transportation, valid driver’s license, and clean driving record, if applicable. Travel and flexible hours required to work multiple locations and cover patient service center, mobile, long‑term care, and in‑office phlebotomy locations with minimal notice. Preferred Work Experience Medical training: medical assistant or paramedic training preferred. Minimum three years in a Patient Service Center or In‑Office environment preferred. Customer service in a retail or service environment preferred. Physical and Mental Requirements Lift light to moderately heavy objects. Lifting ranges: 1–15 lbs frequently, 16–25 lbs occasionally, 26–40 lbs seldom, above 41 lbs—assist needed. Must be able to sit or stand for long periods; requires long hours of eye and hand coordination. Must be able to perform repetitive tasks with dominant hand frequently throughout the day. Position requires travel. Extensive use of phone and PC. Fine dexterity with hands/steadiness. Talking, walking, balancing, bending/kneeling, pushing/pulling, reaching/twisting. Knowledge Committed to all company policies & procedures including dress code, health & safety, and everyday excellence guiding principles. The position requires the ability to effectively communicate in English. Skills Ability to provide quality, error‑free work in a fast‑paced environment. Ability to work independently with minimal on‑site supervision. Excellent phlebotomy skills, including pediatric and geriatric. Must demonstrate superior customer focus, open and transparent communication with peers, supervisors and patients, ability to accelerate and embrace change, and knowledge of our business. Capable of handling multiple priorities in a high‑volume setting. Must be able to make decisions based on established procedures and exercise good judgment. Education High School Diploma or Equivalent (Required) Languages English (Required) Licenses and Certifications Phlebotomy certification (required in certain states such as California, Nevada, Washington and Louisiana) (Preferred) Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. #J-18808-Ljbffr