Resident Services Manager - Worcester

RESIDENT SERVICES MANAGER

Overview Charlesgate Property Management is seeking a smart, organized, and proactive Resident Services Manager to join our growing team. This person is the primary contact for residents and the owner of all things related to resident experience. They also contribute to the overall performance of the portfolio which includes financial performance, physical building maintenance, and risk management. You will work with staff maintenance technicians, outside vendors, and our project management team as needed for maintenance, repairs, and capital projects. Management services are to be performed in a high‑quality manner with a sense of urgency. Clients and property must be treated with the utmost respect and hospitality. Qualities Vigilantly organized and process driven Proactive and creative problem solver Handles all types of personalities and stays composed under stress Can multitask and focus without distraction Comfortable doing any task, big or small, to get the job done and help grow the business Excellent communicator; comfortable speaking and writing to tenants and owners Strong understanding of real estate financial reporting and budgeting Strong understanding of multifamily residential physical property systems and equipment (plumbing, heating/cooling, electrical, water/sewer) High standards and committed to completing tasks the right way Requirements B.A. or other university degree 3+ years of experience in residential property management Duties & Responsibilities Managing maintenance requests, proactively supervising maintenance technicians to ensure work order and project completion on time and on budget Proactively communicating with residents to provide ongoing updates and recommendations to prevent problems as part of excellent service protocol Scheduling and negotiating with vendors to provide proposals for repairs and improvements Scheduling and supervising preventative maintenance items for portfolio Conduct building walk‑throughs, ensuring buildings look their best and communicating with owners on issues/ideas for improvements Troubleshoot building issues and manage appropriate vendors or staff to resolve issues Proactively follow up on delinquencies, ensuring timely rent collection Ensure all lease paperwork, charges, pass‑through fees are properly documented Oversee the move‑in/move‑out process Coordinate with the leasing team to ensure all units are properly listed and marketed Oversee the renewal process Supervise vendors and staff on site where necessary Handle on‑call emergency service on nights and weekends (part of a rotation) Compensation Salary range: $65K-$75K/year plus benefits. Equal Opportunity Statement CHARLESGATE Property Management is committed to providing equal employment opportunities and complying with all applicable federal, state, and local laws. We strive to maintain a work environment free from harassment, discrimination, or retaliation based on age, race, color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information, veteran status, uniformed service member status, or any other protected status. #J-18808-Ljbffr Charlesgate Realty Group, LLC