Tools & Automation Engineer, AppleCare

Sunnyvale, California, United States Software and Services

The AppleCare Field Service Diagnostics Engineering team is seeking candidates with strong experience building automation frameworks and tools to validate diagnostic and repair tools used to service Mac, iPhone, iPad, Apple Watch, AirPods, and Apple Vision Pro. This position requires a passionate and self-motivated individual with excellent cross-functional communication skills, flexibility, and the ability to adjust to rapid change. The ideal candidate is naturally curious, eager to deep-dive into technical areas, and inclined to explore and integrate AI initiatives into existing processes.

Description

In this role you’ll be responsible for the team’s overall automation strategy — from idea to fully built solution. This will involve working with teams all across Apple. You will expand the team’s automation frameworks, build new tools, set up monitoring systems, and be responsible for ensuring the team is fully ready to test the latest generation of Apple products while maintaining the high quality of our existing diagnostic and repair systems.

Responsibilities

• Partner with cross-functional/global teams to define automation requirements and roadmap.
• Mentor and provide technical guidance to other engineers on the team.
• Design, implement and maintain automation frameworks and tools to support Diagnostics and Repair QA test teams.
• Expand the existing monitoring systems.
• Manage and scale the QA Automation Lab fleet of devices.

Minimum Qualifications

• BA/BS degree in a related field, or equivalent work experience
• 5+ years of Swift and Python programming experience.
• Experience building and growing XCUITests and supporting frameworks.
• Possess a proven understanding of software testing and QA methodologies.
• Ability to extract user scenarios from software feature descriptions and requirements to translate them into effective test plans and cases.
• Strong written and verbal communication skills, and thrives in a dynamic, collaborative team environment.
• Strong knowledge of Unix-based systems.

Preferred Qualifications

• Understanding of CI/CD systems, like Jenkins.
• Understanding Apple Service Toolkit 2 and Field Diagnostics ecosystems.
• Exposure to MDM solutions like Puppet or Ansible.
• Previous professional experience with robotics.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $175,500 and $311,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

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Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.