Senior Data Analyst

Senior Data Analyst

Ciklum is looking for a Senior Data Analyst to join our team full-time in Canada.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Senior Data Analyst, become a part of a cross-functional development team, engineering experiences of tomorrow.

We are seeking a Lead/Senior Data Analyst to drive insights and strategy for our subscriptions teams. This role is ideal for an analytical thinker with strong product sense and a deep understanding of the subscription business model. You'll leverage data to improve customer acquisition, engagement, retention, and revenue performance. As part of the Decision Science team, you will collaborate with cross-functional partners in Product, Engineering, Marketing, Design, and Finance. Your work will focus on analyzing the subscription lifecycle, defining performance metrics, designing experiments, and translating complex data into clear, actionable recommendations. You'll also help ensure data quality and support the development of dashboards and tools that guide decision-making across the organization.

Responsibilities:

• Partner with Subscription Product, Design, Engineering, and Marketing teams to define KPIs, develop performance metrics, and track the customer lifecycle across acquisition, engagement, retention, and churn
• Collaborate with data engineering teams to design and implement behavior tracking and data models to evaluate subscription product performance
• Proactively conduct analyses to identify key trends and surface growth and retention opportunities across the subscription base
• Support experimentation (e.g., A/B testing), including hypothesis formation, test design, statistical analysis, and post-test insights
• Build and maintain interactive dashboards using BI tools such as Looker or Tableau to present insights to technical and non-technical stakeholders
• Leverage data visualization tools to present findings in a clear, concise, and compelling manner
• Identify and mitigate analytical gaps that impact decision-making related to our suite of subscription products

Requirements:

• 5+ years of experience writing complex SQL, including the ability to write production-quality code with little oversight
• 5+ years experience in experimental design and analysis and statistical analysis including A/B testing and other causal inference methods
• 3+ years experience implementing custom tracking and creating best practices in a Customer Data Platform, such as Segment
• Experience with data visualization tools (e.g., Tableau, Looker, Power BI)
• Experience with DBT or ETL environments
• Experience working with client side analytics and tagging tools such as Google Analytics and Google Tag Manager, or Amplitude
• Strong analytical thinking skills with the ability to identify patterns and trends in data
• Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders

Desirable:

• Experience scripting with python and working with AWS, Databricks
• Experience with subscription businesses in consumer-facing industries (e.g., healthtech, e-commerce, streaming)
• Experience working in a compliance driven domain (HIPAA, PCI or others)
• Strong understanding of the healthcare industry and its evolving landscape (highly preferred)

What's in it for you?

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Care: Healthcare, Basic Life Insurance, Short and Long-term disability insurance according to the Company's Benefit Plans

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you'll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. Now expanding across Canada, we're looking for talented professionals to strengthen our North American footprint. Join us to innovate at scale and deliver world-class solutions to global clients.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can't wait to see you at Ciklum.