Volunteer Engagement Coordinator

Description

About Central Texas Food Bank

The Central Texas Food Bank (CTFB) is the largest hunger-relief organization in Central Texas and a proud member of the Feeding America network. From its headquarters in Austin, CTFB serves a 21-county region on a mission to increase food access by providing nutritious food, leading hunger and poverty advocacy efforts, and transforming lives through programs, education, and innovative solutions. Through a combination of direct service programs and a network of approximately 250 nonprofit community partners, CTFB supports over 612,000 food-insecure individuals annually. We offer a collaborative and community-focused culture that values Service, Integrity, Dignity, Collaboration and Innovation.

Position Overview


Reporting to the Volunteer Engagement Manager, this position is one of three Volunteer Engagement Coordinators serving as a public face of the Food Bank's volunteer and visitor experience. The Volunteer Engagement Coordinator works at the volunteer reception desk, checking volunteers in and out and providing orientation at the beginning of volunteer shifts. This position also schedules individual volunteers and volunteer groups, answers inquiries about volunteer programs, and fields a high volume of phone calls, emails, online form requests and walk-ins from members of the public, providing the highest level of customer service. Additional responsibilities include management of volunteer programs, strategic community outreach, volunteer recruitment and program development to support other departments within the Food Bank, and volunteer data management, administration and reporting.

Relationships


This position is responsible for building and managing strong working relationships with both internal and external partners, including volunteers, partner agencies and all Food Bank teams. This position serves as a public face of the Food Bank's volunteer and visitor experience.

Your Responsibilities

• Lead volunteer check-in and check-out multiple times per week, including welcoming volunteers, troubleshooting sign-in technology, providing shift orientation, signing volunteer paperwork, taking group photos, and delivering in-person stewardship.
• Schedule a high volume of volunteers each month using VolunteerHub software, ensuring accurate scheduling and confirmation of individuals and groups.
• Provide excellent and timely customer service to a high volume of phone calls, emails, online form requests, and walk-ins from the public.
• Track and maintain volunteer data in Raiser's Edge NXT and VolunteerHub systems and create/distribute regular reports on incoming volunteers to other Food Bank departments.
• Oversee specific volunteer programs assigned, including recruitment, scheduling, training, communications, benchmarking, evaluation, and overall volunteer experience.
• Provide backup coverage for the receptionist, including answering the main switchboard, facilitating visitor arrangements, and handling mail, deliveries, and donations.
• Fundraise by presenting opportunities to contribute to ongoing Food Bank campaigns to on-site volunteers.
• Perform additional duties as necessary and/or requested.

Requirements

Your Qualifications

• High school diploma or equivalent
• 1+ years of experience working with volunteers or in a customer service-focused role
• Strong written, oral, and interpersonal communication skills, including email, phone, and public speaking
• Ability to prioritize and manage multiple projects and a high volume of administrative requests (phone, email, tickets, walk-ins) with attention to detail and accuracy
• Availability to work the following schedule: Tuesday-Saturday 8 a.m.-5 p.m., with occasional flexibility for volunteer shift changes and special events.
• Proficiency in Microsoft Office Suite, with strong skills in Word and Excel
• Experience using volunteer management software, relationship management databases, or fundraising software
• Ability to work independently and collaboratively with staff and volunteers from a wide variety of backgrounds
• Good judgment, discretion, and strong ethical character, with the ability to preserve donor and volunteer confidentiality and anonymity as requested
• Fast learner with creative problem-solving skills and motivation to see a high return on investment in your work
• Enthusiasm for creating a welcoming, meaningful, and mission-driven volunteer experience
• Belief in CTFB's mission, vision, values, and culture; commitment to service above all else
• Commitment to diversity, equity, and inclusion; willingness and desire to work with people from diverse ethnic, socioeconomic, and religious background

Preferred Qualifications

• Experience using Volunteer Hub and/or Raiser's Edge NXT
• Spoken proficiency in Spanish

Working Conditions

Hours of Operation: The Food Bank is open to volunteers 70 hours a week. The current schedule for this position is Monday-Friday 8 am-5 pm, Tuesday-Saturday, 8 a.m.-5 p.m., or Monday-Thursday 10 am-9 pm, with occasional flexibility for volunteer shift changes.

Environment: This position requires sitting or standing for long periods of time, using computers, laptops, and other technology. This position can be hybrid but will also have times that they are needed to work in person. This position also occasionally works outside in various weather conditions such as extreme heat, cold or rain and occasionally works around machines with moving parts and moving objects. This position works closely with others and works alone.

Travel: CTFB serves 21 counties in central Texas. This position may rarely require same-day travel between counties, using a personal vehicle or CTFB passenger fleet and possibly occasional out of town travel for meetings, special events or professional development