Director, Partnership Success - 258743

Job Description

*Weekly travel to client sites required Monday-Thursday every week, traveling to the same location*

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Responsibilities

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Client Engagement & Executive Partnership

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• Strategic Advisory: Partner closely with client CFOs and executive leadership to support financial analysis, reporting, and service line expansion.
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• Operational Performance Reviews: Lead monthly client executive meetings to evaluate revenue cycle performance, review strategic initiatives, and align on growth opportunities.
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• Stakeholder Management: Build strong relationships across client teams to align priorities, influence decision-making, and drive operational execution.
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• Program Leadership: Facilitate and direct program-level meetings across internal and client stakeholder groups.
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Strategic Execution & Project Management

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• Action Planning: Articulate clear client project plans complete with defined deliverables, timelines, target outcomes, and actionable milestones.
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• Operational Excellence: Execute at a high level using "Best in KLAS" principles to consistently exceed performance standards and expectations for clients, patients, and colleagues.
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• Issue Escalation: Identify and promptly escalate critical operational or client concerns to executive leadership to ensure swift resolution.
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Process Improvement & Innovation

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• Performance Gap Analysis: Identify gaps in client operations and propose integrated solutions across technology, services, and workflows to improve performance.
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• AI & Continuous Innovation: Foster a culture of creativity and experimentation by adopting emerging technologies and modern tools.
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• Revenue Optimization: Monitor bad debt and refine front-end revenue cycle processes, including patient registration, point-of-service collections, and Medicaid eligibility.
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Revenue Cycle Domain Expertise

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• Regulatory & Payer Guidance: Serve as the subject matter expert on revenue cycle management, delivering timely updates on changing payer policies, contracting, regulatory shifts, and compliance.
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• Client Education: Help client leaders interpret and leverage revenue cycle processes, core metrics, analytics tools, and reporting.
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Required Skills

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• Certification: Valid CRCR or related professional certification required.
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• Management Experience: 3–5 years of revenue cycle people leadership experience.
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• AI Integration: Proven experience utilizing and leveraging AI technologies to manage teams, automate workflows, and drive process efficiencies.
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• Remote & Travel Flexibility: Remote-based role with willingness to travel to client sites and corporate offices (75% travel requirement)
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• Education: Bachelor’s degree in Business Administration or equivalent professional experience.
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Preferred Skills

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• Mastery of the Microsoft Office Suite (Excel, PowerPoint, Word, Teams, Outlook).
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• High EQ with strong empathy and active listening skills.
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• Skilled coach with a passion for developing talent.
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• Strong analytical skills with a data-driven approach to decision-making.
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• Polished executive presence and senior stakeholder management skills.
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• History of delivering strong business results through team leadership.
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