Loan Support Analyst Senior - Commercial Mortgage Backed Securities (CMBS) Servicing - Midland

Loan Support Analyst SeniorAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Loan Support Analyst Senior within PNC's Midland organization, you will be based within the PNC Midland footprint.The Loan Analyst position will assist in servicing CMBS loans by:Identifying and contacting authorized party to complete Borrower Admin registration for CRE Insight accessProcessing borrower requests via phone, email, and CRE Insight portalResearching and processing incoming and aged fundsMonitoring delinquencies and performing collection activitiesReviewing and processing borrower requested late charge waiversCompleting address changes, audit confirmations, and rate caps reviewsCommunicating and collaborating with Functional Departments to aid borrowers with any potential questions or issues that may ariseThis Loan Analyst position is necessary to effectively handle the department's workload and enhance the customer service levels.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.