Supervisor, RMA

Supervisor, RMA Location: USA - Pflugerville, 600 New Meister Ln Time Type: Full Time Position Summary The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, product slotting and customer communication activities daily, including labor scheduling, space utilization, equipment and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing and shipping of products in a manner consistent with company service and cost objectives. Associates are expected to meet company objectives in the areas of performance, safety, and quality and comply with all corporate and site‑specific policies. Essential Duties and Responsibilities Conduct staff meetings to review daily/weekly work activities, plan and assure continuous improvement. Effectively keep senior management and client representatives informed of critical issues that affect the operations. Ensure the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. Manage operations to meet prescribed productivity and service goals. Implement and report on ongoing cost savings measures and provide ideas and suggestions for more efficient operations. Meet all client‑specified KPIs and comply with quality system requirements. Manage the operations to achieve prescribed objectives. Apply sound communication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (where needed) discipline team members. Provide direction and support to Human Resources. Assist in creating programs for hiring, training, and professional development. Participate in the performance evaluation system for recommending promotions, wage increases, and other HR activities. Have overall training and evaluation responsibilities of warehouse staff. Plan the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Assess priorities based on time sensitivity and available resources. Assign duties to appropriate warehouse staff. Review pending jobs or trends, plan for reorganization of warehouse space, and adjust levels of supplies, equipment, or staffing needs. Train new staff in assigned duties, or delegate training responsibility to experienced team members. Assess progress of trainees and add additional duties as appropriate. Keep informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary. Assign supervisory duties to experienced team members acting as leads for lower‑level warehouse staff. Keep abreast of progress or problems. Keep Manager advised of progress or problems requiring attention on a daily basis. Hold regular meetings with warehouse staff to assess the group’s overall status. Discuss ideas for improvement. Keep staff informed of new developments. Assist in the physical operations as needed. Deliver results by leveraging the skills of the right people at the right time. Maintain a high degree of motivation in team members to focus on providing highest levels of customer satisfaction. Provide ongoing growth and development opportunities for team members. Provide input and conduct annual performance reviews for team members. Support adherence to Standard Operating Procedures (SOPs). Support and train team members with adherence to SOPs (corporate and client). Skills & Abilities Education & Experience Must have a High School diploma or GED. 3 years of experience working in a logistics/distribution/relevant environment. 1 year experience in a supervisory role. Preferred: Prior MHE certification / knowledge of basic MHE operation. Certificates, Licenses, Registrations or Professional Designations Satisfactory completion of a forklift training program. Computer Skills Proficient in Microsoft Office (Excel, Work, and Power Point). RF Scanners. WMS functions. Language Skills English (reading, writing, verbal). Business communication. Mathematical Skills Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products. Other Skills Strong attention to detail, accuracy and ability to accomplish job tasks in a timely manner. Good organizational and personnel skills. Good written and oral communication skills. Good leadership, supervision, and planning skills. Can work flexible schedules, including nights and weekends, as required by the operation. Participate in established cross‑training metrics activities with opportunity to improve knowledge across multiple areas/departments and be able to assist as a back‑up when needed. Must adapt to change and thrive in a fast‑paced environment. Work overtime as dictated by business. Must work in unregulated temperatures within the warehouse during warmer and colder months (mild to moderate). Physical Demands Bending — occasionally. Walking and standing — frequently. Sitting — constantly. Ability to lift/carry and push/pull 1–20 pounds. Reach above shoulder, squat, or kneel. Work Environment The noise level is usually low to moderate, and the employee is rarely exposed to fumes, airborne particles, toxic or caustic chemicals. Reasonable Accommodations Statement To perform this role successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Compensation Base pay range: $80,000.00 – $80,000.00 annually. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Benefits Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. #J-18808-Ljbffr DSV Air & Sea Inc.