ServiceNow Product Owner

Job Summary
Our client, a leading Financial Services Company is seeking a skilled and experienced ServiceNow Product Owner to join our ServiceNow Platform Team within Service Design.


This position is available only for direct W-2 employment. Candidates must be legally authorized to work in the United States at the time of hire and are unable to provide visa sponsorship for this position. We are not accepting submissions from third-party agencies, staffing firms, subcontractors, or candidates seeking C2C or other non-W-2 arrangements for this role.



Core Responsibilities

• Owns the ServiceNow automation and AI roadmap, prioritizing initiatives that maximize L1 ticket deflection, ROI, and business value across ITSM processes
• Leverages incident, escalation, and customer feedback data to identify automation opportunities, validate solution effectiveness, and drive continuous improvement in collaboration with architecture, development, and QA teams
• Evaluates and manages vendors and partners, ensures knowledge transfer, communicates roadmap progress, and drives stakeholder adoption of automation and AI capabilities

Required Skills/Experience (Must-Haves)

• Demonstrated experience with ServiceNow ITSM modules and hands-on familiarity with Now Assist, Virtual Agent, and Predictive Intelligence
• Experience owning a product roadmap or similar prioritization function, including metric-driven decision making
• Working knowledge of Flow Designer, orchestration, and integration patterns sufficient to direct and evaluate developer work
• Experience evaluating vendors or implementation partners, including RFP processes
• Strong written and verbal communication skills for stakeholder reporting

Preferred Skills/Experience (Nice-to-Haves)

• ServiceNow CIS-ITSM certification
• ServiceNow Now Assist Skill Kit certification or equivalent hands-on experience
• Experience with ServiceNow releases Xanadu or Yokohama
• Background in problem management or root-cause elimination disciplines

Key Competencies & Behaviors

• Roadmap Ownership and Prioritization
• Data-Driven Automation and Continuous Improvement
• Vendor Partnership, Knowledge Transfer, and Stakeholder Enablement

Work Environment

• Location: Preferred Chicago, but fully remote is okay

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $84,000 and $120,000. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell
At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.



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