Assistant Store Manager

Job Description

Job Description

Description:

The Assistant Store Manager position’s key role is to provide support to the store manager in daily operations to ensure maximum profitability, the safety of customers and employees, and build a team that provides Wicked Awesome Customer Service (WACS) that exceeds our customers’ expectations and ensures they want to come back every day. The Assistant Store Manager performs the functions of General Manager in the latter’s absence and must perform the duties of Sales Associate when the General Manager is available in the store.

Responsibilities:

· Work with the General Manager to maintain operation records and prepare daily reports. Work directly with the Store Auditing Team to resolve issues, update information, and otherwise ensure accuracy of daily reports, as requested.

· Review shift reports completed by Sales Associates. Ensure that all reports and funds reconcile and balance per company policy. Ensure proper employee training in cash out/shift reporting procedures.

· Perform routine inventory counts for cigarettes, lottery tickets and other items as required.

· Work with the GM to ensure consistent high-level merchandising of store products and attractive presentation of store facilities.

· Maintain awareness of monthly promotions, sale merchandise and advertisements and communicate them to the entire staff.

· Ensure that all product promotions are updated and presented via internal and external signage and POS display. Maintain vendor product signs and displays. Update exterior promotional signs, banners, and other display/marketing materials.

· Maintain inventory, ensure products are fronted, inventory “holes” are minimized, and the store always looks adequately stocked.

· Review gas pricing for designated area competition twice per day, or as needed. Report pricing to corporate as needed.

· Work with GM to properly staff the store on a daily/weekly/monthly basis.

· Address and document employee performance issues that may arise. Ensure that all such documentation is forwarded to Human Resources to maintain accurate and up to date employee files.

· Comply with and enforce all safety, security, environmental regulations, emergency operation procedures, company policies, procedures and guidelines.

· Ensure facility is always maintained in a clean, orderly, and presentable manner, per company policy.

· Assist customers on inquiries and complaints.

Skills and Competencies:

· Develop and motivate a team of up to 25 employees, build relationships, and utilize skills of workforce most appropriately and as directed by the General Manager.

· Merchandise and manage store operations effectively.

· Provide excellent customer service by creating and maintaining a “customer-centric” atmosphere (WACS).

· Maintain a fair, consistent set of standards as they apply to work force.

· Adjust priorities and manage time effectively in a fast-paced environment.

· Maintain employee records and documentation.

· Communicate in a clear, concise, understandable manner, and listen attentively, comprehend material, and provide instruction to all employees.

· Strong administrative and interpersonal skills

· High School Diploma or equivalent. Management experience preferred.

· Basic computer/systems literacy (e.g., Back Office System, Word, e-mail)

· ServSafe food service certification may be required for certain locations.

· Ability to be on call when acting Store Manager

· Demonstrate strong leadership skills.

· Ability to resolve employee conflicts or customer complaints as they arise.

· Ability to communicate with associates, upper management, and guests.

Physical Demands and Environmental Condition Requirements

Occasional:

Walking, sitting, lifting and carrying up to 50 lbs., pushing and pulling, climbing, stooping, forward bending, squatting, reaching, use of fingers, exposure to hot and cold temperatures, weather, atmospheric conditions, and explosion hazard.

Frequent:

Standing, use of hands, talking, hearing, seeing.